SOC Operator jobs in Saint George, UT

Description

We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!

How You Will Make an Impact

Under the direction of the Manager of Corporate Security, the Security Operations Center (SOC) Operator is responsible for protecting company assets by monitoring cameras and alarms, dispatching associated calls via telephone, operating access control technology, and providing general assistance to both team members and guests. The SOC operator supports all Swickard Auto Group locations, corporate office, and appropriate field venues as they prepare for, respond to, and recover from both crisis and non-crisis incidents. 

What Winning Looks Like: 

• Responsible for answering routine and emergency calls, monitoring alarms and video equipment (including video alarms, door alarms, and duress alarms), providing general security related assistance to team members, vendors, and guests.
• Responds to life safety incidents (fires, injuries, accidents, robberies, intrusion alarms, bomb, and other threats) and dispatches police, fire, and EMS personnel as required via telephone and/or mass communication systems.
• Analyzes situations promptly and accurately; quickly adopts prompt, effective, and reasonable courses of action with due regard to surrounding hazards and circumstances.
• Monitors locations for unusual signs and/or activity and speaks to local dealership management to assure that everything is in order. 
• Identifies locations and times where incidents or criminal activities may have occurred.
• Interacts with law enforcement, fire, and medical personnel to establish and maintain effective relationships.
• Manage and handle situations of a sensitive nature and maintain company's confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
• Conducts surveillance operations and intelligence gathering as needed.
• Monitors various social media tools to assist in identifying threats and/or risks to the organization.
• Complete written reports in compliance with departmental procedures and makes oral reports as needed. Must have the ability to write detailed, concise, and accurate reports.
• Uses quality customer service-oriented skills, communications, and techniques to interact formally and informally with community groups, team members, and guests of all backgrounds. 
• Performs other duties as assigned to support the efficient operation of the Swickard Auto Group and assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to the protection of assets and guest safety.

Skills Needed to Win: 

• High School Diploma or General Education Development (GED) required.
• SOC experience with knowledge of CCTV, Access Control, and Social Media Monitoring tools preferred.
• Understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various platforms utilized by the organization.
• The ability to conduct related threat analysis and intelligence operations is a plus.
• Strong analytical skills and the ability to multitask are required.
• Must understand and comply with all company rules, regulations, policies, and procedures.
• Maintain a professional, neat, and well-groomed appearance adhering to company standards.
• Must be able to read, speak, and write intelligently in the English language. Bilingual abilities are a plus.
• Ability to work a flexible schedule inclusive of days, nights, weekends, and holidays.

Physical Requirements/Working Conditions: 

The physical demands and working environment described here are representative of those required to successfully perform the essential functions of this job. 

• The primary work environment is in a climate-controlled office setting. 
• Incumbents may be required to be on-call and work evening, weekend, and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office equipment.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference, and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference, and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as viewing surveillance video, working at a computer terminal, expansive reading and visual inspection of team members, visitors, or facility.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR. 
• Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.
• We have over 2,000 employees at 28 dealerships in 5 states…and we are still growing! 
• We were ranked as the 2nd fastest-growing auto group in 2021 by Automotive News 
• We are a team. Everyone plays a role in our success. 
• We are a hospitality company that happens to be in the automotive industry. 

Benefits of Working at Swickard:

• Ongoing training and support
• Opportunities for continued personal and professional growth
• We are an equal-opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

Competitive benefits package:

• Insurance: medical, dental, vision, life, and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T3