Facilitate interface problem resolution and escalation process - Provide guidance to Project Managers and Support Representatives to ensure that methodologies are in place to provide seamless interface support for our mutual customers on code related issues.
April 26, 2020
Manage and increase the effectiveness and efficiency of the Operations Team and HelpDesk support, through proper troubleshooting and prioritization methods as well as coordination and communication between the clients and the internal team.
May 28, 2020
Demonstrated leader of people, able to earn confidence of others quickly, exhibiting credibility through his/her actions and interactions with others, is committed to team building and must be a good coach and mentor to staff.
June 07, 2020
Leadership - ability to identify key issues, motivate and empower others to address them in a way which builds morale, generates ownership and commitment within the team.
July 03, 2020
Provide regular communication to project stakeholders, executives, and senior management regarding project status, budget, risks, decisions, delivery quality, and resource-related issues using appropriate monitoring tools and techniques.
July 18, 2020
Create, maintain, and deliver comprehensive project documentation including a project charter, project plans, finance and staffing plans, risks and decision matrices, and status reports.
August 06, 2020
Understand table structure read and interpret basic SQL code in order to verify requirements are met and to interpret the logic for online help text purposes.
August 06, 2020
Assist in RFP efforts by leading the scoping, estimating, and planning efforts for projects of varying sizes and complexity, writing proposal responses and SOWs, and contributing to other proposal-related activities.
August 17, 2020
Participate actively in all phases of the project, including planning and analysis, design, development, testing and implementation, related to personal area of expertise.
August 28, 2020
Develop, communicate and provide guidance to all key stakeholders (3rd party development partners, Project Managers, Support Representatives and internal Development Resources) on methodologies for developing interfaces to targeted applications efficient and effective as part of our quality assurance efforts.
September 30, 2020