Software Support Engineer jobs in Bradenton, FL
Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Software Support Engineer jobs
IT Support Technician Level 2
- BEYOND IT SUPPORT LLC
-
Bradenton, FL
FULL_TIME
-
Basic Functions:
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Onsite and Remote user support, this position involves some local travel to client locations.
- Technical support at the server level: Active Directory, DNS, DHCP, and IIS.
- Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Set-up new computer equipment based on a standard configuration
- Support of disaster recovery solutions.
- Monitor the remote monitoring and management system alerts and notifications to provide proactive system maintenance - respond accordingly through service tickets.
- System documentation maintenance and review in ConnectWise & IT Glue.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction.
- Fast turnaround of Customer Requests.
- Ability to multi-task
- Ability to work in a team and communicate effectively.
- Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Escalate service requests that require engineer level support, following ticket to resolution.
- Responsible for entering all time and expenses in ConnectWise as they occur.
- Enter all work as service tickets in ConnectWise.
- Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.
Knowledge,Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment.
- Clear working knowledge of ConnectWise, LabTech, Webroot, and Datto are a plus
- Travel to client’s locations as needed (Must have reliable transportation)
- 28 Days Ago
Travel CT Technologist
- Healthcare Support
-
Bradenton, FL
CONTRACTOR
- Travel CT Technologist HealthCare Support is actively seeking a Travel CT Technologist to fill an opening in Bradenton, Florida for a 13 week assignment. Benefits of this Travel CT Technologist with H...
- 25 Days Ago
Administrative Assistant
- BEYOND IT SUPPORT LLC
-
Bradenton, FL
FULL_TIME
- Benefits: 401(k) 401(k) matching Company car Dental insurance Health insurance Job Description Basic Functions: Hardware and software Troubleshooting Hardware and Software Deployment PC Imaging Travel...
- 16 Days Ago
Remote Onboarding Specialist
- Healthcare Support Staffing, Inc
-
Bradenton, FL
OTHER
- Remote Onboarding Specialist HealthCare Support is actively seeking a Remote Onboarding Specialist to fill an opening with a well-know and highly rated Closed-Door Specialty Pharmacy! Daily Responsibi...
- 2 Days Ago
Remote Sourcer
- Healthcare Support Staffing, Inc
-
Bradenton, FL
OTHER
- Remote Recruitment Sourcing Specialist HealthCare Support is actively seeking a Remote Recruitment Sourcing Specialist to fill an opening with a well-know and highly rated closed-door Specialty Pharma...
- 4 Days Ago
Certified Medical Assistant
- Healthcare Support Staffing, Inc
-
Bradenton, FL
OTHER
- Certified Medical Assistant HealthCare Support is actively seeking a CMA to fill an opening with a Primary Care Clinic in Bradenton, FL. Daily Responsibilities for Certified Medical Assistant: Clinica...
- 1 Month Ago
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0 Software Support Engineer jobs found in Bradenton, FL area
Field Service Engineer
- Bayforce
-
Clearwater, FL
- Role Title: Lead Field Services Engineer Employment Type: Contract-to-Hire Duration: 6 month CTH Preferred Location: Tam...
- 4/22/2024 12:00:00 AM
Lead Field Services Engineer
- Bayforce
-
Clearwater, FL
- Looking for a Lead Field Services Engineer on a contract to hire basis to join a fantastic company with a great culture,...
- 4/22/2024 12:00:00 AM
Technical Support Engineer
- Thrive Networks Inc
-
Sarasota, FL
- Job Description Job Description Will work from Sarasota office 5x per week! About Us Thrive is an innovative technology ...
- 4/22/2024 12:00:00 AM
Computer Technician
- Karls Technology
-
Clearwater, FL
- Job Description Job Description We are seeking highly motivated individuals possessing excellent customer service skills...
- 4/22/2024 12:00:00 AM
TRAFFIC CONTROL COMMUNICATIONS TECHNICIAN
- Manatee County, FL
-
Bradenton, FL
- Salary: $22.42 - $31.61 Hourly Location : Bradenton, FL Job Type: Full-Time (Hourly) Job Number: 24-00219 Department: Pu...
- 4/22/2024 12:00:00 AM
Desktop Support Tech
- OneTouch Direct
-
Tampa, FL
- Assist staff with the installation, configuration, and ongoing usability of desktop computers, software within establish...
- 4/21/2024 12:00:00 AM
Desktop Support in Largo, Florida
- Virtual Service Operations
-
Largo, FL
- Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual...
- 4/19/2024 12:00:00 AM
IT Support Technician Level 2
- BEYOND IT SUPPORT LLC
-
Bradenton, FL
- Job Description Job Description Basic Functions: IT Support relating to technical issues involving Microsoft’s core busi...
- 4/18/2024 12:00:00 AM
About Bradenton, Florida
Bradenton (/ˈbreɪdəntən/ BRAY-dən-tən) is a city in Manatee County, Florida, United States. The U.S. Census Bureau estimated the city's 2016 population to be 54,437. Bradenton is a principal city of the North Port–Sarasota–Bradenton metropolitan statistical area, which had a 2017 estimated population of 702,281. It is the county seat....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$65,408 to $87,564
Bradenton, Florida area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Software Support Engineer do?
Software Support Engineer in Grand Forks, ND
The ability to understand how the end to end solution works, including hardware, software, and networking is needed.
December 22, 2019
Software Support Engineer in Lexington, KY
As our Software Support Engineer you collaborate on projects to renew and improve the ATM Software that we developed in-house.
February 07, 2020
Software Support Engineer in Waco, TX
The Engineer Support Services Analyst provides software, data, and digital workflow solutions to the OneSubsea Engineering organization.
January 26, 2020