Software Support Engineer jobs in Columbus, MS

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Support Technician (fsd240223)
  • Ideal Software Systems, Inc.
  • Meridian, MS FULL_TIME
  • Do you have strong investigative skills? Are you committed to providing exceptional customer service? Looking for a career change?

    Ideal Software Systems is looking for a highly motivated individual to join our dynamic, growing team of Support Technicians. This candidate will play an integral role in the installation and support of hardware and software systems for the company’s Financial Services Division. As such we are looking for someone with high attention to detail, the ability to build positive relationships, and a strong passion to provide high-quality support to our many customers. 

    NOTE:  Please be sure to submit a professional cover letter for this position as a statement of your ability to create professional correspondence with a customer.  A synopsis of why you feel you are a perfect fit for this position is what we are looking for in your cover letter.

    Responsibilities:

    • Field incoming calls, emails, and live chats from clients to answer questions, resolve issues, troubleshoot problems, and research root causes for highly complex issues
    • Follow the issue from start to finish, including escalation to development when necessary
    • Perform root-cause analysis on issues and make recommendations for corrective actions
    • Track projects and tickets in an issue-tracking system
    • Install new systems and perform upgrades, both remotely over the phone and on-site
    • System preparation and testing
    • Software testing of new features and changes prior to release
    • Provide complete and timely feedback for all work, including but not limited to call logs, checklists, client correspondence, and escalation of any issue
    • Other responsibilities as assigned

    What We Need:

    • Basic knowledge of database structure, remote access (VPN), and networking, with the desire to increase this knowledge
    • Strong skills in Microsoft Office. (Excel, Word, Access, etc...)
    • Strong skills in Google Applications (Google Docs, Gmail, Calendar, etc...)
    • Knowledge and use of Microsoft Windows 7-11 OS, Microsoft Windows Server OS
    • Experience in a fast-moving environment
    • Strong communication skills
    • Strong time management, organization, and decision-making skills
    • Ability to systematically identify and solve sometimes obscure problems within a store-based commerce product in a client/server environment
    • Multi-Task multiple projects and make sure each project’s deadline is met
    • Documentation skills

     

    • AA degree or higher 

    OR

    • Minimum 2 years of technical and customer service experience (call center customer service experience, technical help desk, or desk-side support experience preferred)

     

    What We Would LIKE You To Have:

    • SQL experience is preferred but not required
    • Previous break-fix, IT, or network experience preferred but not required
    • A Certification preferred but not required
    • Knowledge of the Rent-to-Own Industry or Check Cashing industry
    • Bi-lingual in Spanish is a plus

    Compensation and Benefits:

    • Competitive base salary commensurate with track record and experience
    • Major medical, dental, vision, and life insurance
    • 401k plan (Partial Match)
    • Paid vacation and holidays
    • Personal days
    • Live and work in a great location

    About the Company:

    Ideal is a locally owned progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement, family entertainment, and financial markets.

    Ideal’s rapidly growing client base, aggressive product development path, and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities. Applicants with previous experience will be given priority.

     

  • 1 Month Ago

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Software Design Engineer
  • Stark Aerospace
  • Columbus, MS FULL_TIME
  • Classification: ExemptReports To: Vice-President, EngineeringJob Grade: 17 or 18 Pay Range: Based on Experience Duties/Responsibilities Design and development of software solutions that meet stringent...
  • 1 Day Ago

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Senior Ground Software Engineer
  • Relativity Space
  • Mississippi State, MS FULL_TIME
  • Company Overview: At Relativity Space, we have two audacious goals: to build the next great commercial launch company with Terran R and to become America's leading force in additive manufacturing inno...
  • 13 Days Ago

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Senior Software Engineer
  • Relativity Space
  • Mississippi State, MS FULL_TIME
  • Company Overview: At Relativity Space, we have two audacious goals: to build the next great commercial launch company with Terran R and to become America's leading force in additive manufacturing inno...
  • 13 Days Ago

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Local Contract Physical Therapist - $47-52 per hour
  • Healthcare Support
  • Meridian, MS FULL_TIME
  • Healthcare Support is seeking a local contract Physical Therapist for a local contract job in Meridian, Mississippi.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: TherapyStart ...
  • 28 Days Ago

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Senior NDI (Level II) Specialist
  • M1 Support Services
  • Columbus, MS FULL_TIME
  • SENIOR NDI (LEVEL II) SPECIALIST Location Columbus, MS Job Posting No 110878 Start Date ASAP Contract AETC Acft. Mx Support Svc. Salary Range $38.86 Posting Date 10/03/2022 Union Yes FLSA Status Non-E...
  • 21 Days Ago

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0 Software Support Engineer jobs found in Columbus, MS area

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Enterprise Software Developer I
  • Mississippi State University
  • Starkville, MS
  • Enterprise Software Developer I Job no: 507400 Position type: Full-Time 12-Month Department: 460100 - Enterprise Informa...
  • 3/28/2024 12:00:00 AM

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Controls Technician Machining SG 23
  • Paccar Winch Inc.
  • Columbus, MS
  • Controls Technician Machining SG 23 Apply now Apply now + Apply Now + Start applying with LinkedIn Start + Please wait.....
  • 3/28/2024 12:00:00 AM

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Process Engineer I
  • Yokohama Tire Corp
  • West Point, MS
  • Summary This is an entry level position for recent engineering (or similar technical degrees) graduates or individuals w...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Inspector B-MS (Warehouse)
  • Airbus
  • Columbus, MS
  • Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilit...
  • 3/27/2024 12:00:00 AM

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Instructional Technology Specialist
  • Mississippi State University
  • Starkville, MS
  • Instructional Technology Specialist Job no: 506966 Position type: Full-Time 12-Month Department: 320100 - General Librar...
  • 3/25/2024 12:00:00 AM

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Electrical Engineer
  • Steel Dynamics, Inc.
  • Columbus, MS
  • Overview: Aluminum Dynamics LLC., is seeking entrepreneurial Electrical Engineers for our Starkville, West Point and Col...
  • 3/25/2024 12:00:00 AM

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Manufacturing Engineer I
  • Aurora Flight Sciences Corporation
  • Columbus, MS
  • Manufacturing Engineer I Job Code 3791 Assigned Aurora Location Columbus, MS Locations Columbus, MS Apply Now (https://p...
  • 3/25/2024 12:00:00 AM

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Senior Data Engineer
  • Camgian
  • Starkville, MS
  • Camgian is hiring a senior data engineer to help build and maintain highly optimized and available data pipelines that f...
  • 3/24/2024 12:00:00 AM

The city is located approximately 10 mi (16 km) west of the Mississippi-Alabama state line along U.S. Route 82, U.S. Route 45, and numerous state highways. US 82 leads southeast 29 mi (47 km) to Reform, Alabama and west 25 mi (40 km) to Starkville. US 45 leads south 32 mi (51 km) to Macon and north 28 mi (45 km) to Aberdeen. According to the United States Census Bureau, the city has a total area of 22.3 square miles (57.8 square kilometers), of which 21.4 square miles (55.5 square kilometers) is land and 0.9 square miles (2.3 square kilometers) is water. Large lakes and rivers are nearby, such...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$58,857 to $78,813
Columbus, Mississippi area prices
were up 1.2% from a year ago

Software Support Engineer in Grand Forks, ND
The ability to understand how the end to end solution works, including hardware, software, and networking is needed.
December 22, 2019
Software Support Engineer in Lexington, KY
As our Software Support Engineer you collaborate on projects to renew and improve the ATM Software that we developed in-house.
February 07, 2020
Software Support Engineer in Waco, TX
The Engineer Support Services Analyst provides software, data, and digital workflow solutions to the OneSubsea Engineering organization.
January 26, 2020