Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Education and Experience:
A Bachelor s degree in Electrical/Computer Engineering
10 years of professional experience in large enterprise or carrier environments
Professional networking certifications such as CCNA/CCNP/CCIE or equivalent are advantageous
Public cloud certifications like advanced networking, cloud network engineer, or equivalent are beneficial
Skills and Qualifications:
Proficiency in Python, SQL, JavaScript, BPA, NSO, REST, Bash
Experience with server virtualization (VMWare, OpenStack)
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