Software Support Engineer jobs in Florence, AL

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Staff Software Engineer
  • Zendesk
  • Leoma, TN FULL_TIME
  • Job Description


    The Core Services teams at Zendesk build and maintain secure, reliable, and easy to use authentication, authorization and security features for Zendesk's customers, products and services.

    We're looking for a Staff Software Engineer to join our brand-new Permissions team, contributing new features to allow our customers to have fine-grained control over access to their Zendesk across all products.

    Ideal candidates will possess excellent problem solving skills, be driven to help customers, and be passionate about building robust access controls for large scale use cases.

    What you'll be doing

    Deliver value directly to our customers by building and releasing secure, reliable and sophisticated access controls.
    Maintain excellent reliability and quality for our systems and navigate the challenges presented working at a global scale. We own some of the largest scale services within Zendesk.
    Champion standard methodologies, high quality code, and appropriate test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
    Design solutions to move us further toward a unified access management system across Zendesk services.
    What you bring to the role


    Required:
    Prior experience in a backend or full-stack application engineering role
    Proven understanding of web application development and excellent knowledge of at least 1 server-side scripting language
    Excellent communication and time-management skills
    Committed to delivery

    You believe building excellent software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc.

    Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues

    Preferred:
    Prior experience owning Ruby or Scala services in a production environment
    Experience working on large scale Identity & Access Management systems and/or familiarity with IAM industry practices
    Experience using monitoring/alerting to ensure the reliability of a system
    Tech Stack

    Our backend code is a split between Ruby on Rails and microservices written in Scala
    Our frontend interfaces are written in React and Ember
    We use AWS Aurora to store data in MySQL and Kafka to stream events between services
    We use Kubernetes and AWS to deploy and scale our applications

    The Poland annualized base salary range for this position is zł255,000.00-zł383, Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors.

    This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

    The intelligent heart of customer experience
    Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace.

    Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

    Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster

    global diversity, equity, & inclusion

    in the workplace.

    Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

    We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please

    click here .

    Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

    If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to

    with your specific accommodation request.

    #J-18808-Ljbffr
  • 16 Days Ago

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Manufacturing Planner
  • Cimarron Software
  • Courtland, AL FULL_TIME
  • Job Description: Cimarron is seeking an experienced Manufacturing Planner to support a large aerospace customer in Courtland, AL. This position is supporting a 6-month contract. This opportunity offer...
  • 3 Days Ago

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Shipper - DAYS - Every other weekend off!
  • LACOSTA Facility Support Services
  • Corinth, MS FULL_TIME
  • Weekly Pay (Every Friday!) COME JOIN OUR TEAM! Hiring immediately! Looking for a full-time shipper to work rotating, 12-hour shifts! Full time permanent job, paid holidays, paid vacation! Great job op...
  • 8 Days Ago

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Day Shift Material Handler/FL Operator
  • LACOSTA Facility Support Services
  • Corinth, MS FULL_TIME
  • Weekly Pay (Every Friday!) COME JOIN OUR TEAM! Hiring immediately! Looking for a full-time shipper to work rotating, 12-hour shifts! Full time permanent job, paid holidays, paid vacation! Great job op...
  • 1 Day Ago

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Reclaim Materials Handler
  • LACOSTA Facility Support Services
  • Corinth, MS FULL_TIME
  • Overview Better Wages! Better Benefits! Better Training! AND Weekly Pay! Job Skills / Requirements Our goal is to provide a safe and rewarding opportunity for motivated employees to achieve satisfacti...
  • 17 Days Ago

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Shipper (Night Shift)
  • LACOSTA Facility Support Services
  • Corinth, MS FULL_TIME
  • Weekly Pay (Every Friday!)COME JOIN OUR TEAM! Hiring immediately!Looking for a full-time shipping clerk to work rotating, 12-hour shifts!Full time permanent job, paid holidays, paid vacation!Great job...
  • 23 Days Ago

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0 Software Support Engineer jobs found in Florence, AL area

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Warehouse Associate - Engineering
  • Books A Million, Inc.
  • Florence, AL
  • Location: Warehouse Associate - Engineering in Florence, AL at AWBC **Location:** **Experience:** Not Specified This was...
  • 4/16/2024 12:00:00 AM

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Human Resources Coordinator
  • North American Lighting
  • Muscle Shoals, AL
  • Job Summary Who We Are North American Lighting Inc., member of the Koito Group of Companies, is the largest tier one aut...
  • 4/15/2024 12:00:00 AM

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SDA Ground I&T Lead
  • Modern Technology Solutions, Inc.
  • Belle Mina, AL
  • Own Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a Ground Integration and Test (I&T) Lead to fill a ...
  • 4/14/2024 12:00:00 AM

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Refractory Engineer
  • Constellium
  • Muscle Shoals, AL
  • Primary Purpose The Refractory Engineer provides engineering and project/construction management knowledge, focused on F...
  • 4/14/2024 12:00:00 AM

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100% REMOTE - (Buffalo, NY based) Software Project Manager
  • Main Street Computing
  • Florence, AL
  • Job Description Job Description We are Main Street Computing, we are a Saas (Software as a Service) company. Our product...
  • 4/13/2024 12:00:00 AM

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C3BM Senior Systems Engineer
  • Modern Technology Solutions, Inc.
  • Lester, AL
  • Own Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a Senior Systems Engineer in Huntsville,AL. Why is ...
  • 4/13/2024 12:00:00 AM

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C3BM Senior Systems Engineer
  • Modern Technology Solutions, Inc.
  • Athens, AL
  • Own Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a Senior Systems Engineer in Huntsville,AL. Why is ...
  • 4/13/2024 12:00:00 AM

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Software Lead - Material Release
  • Modern Technology Solutions, Inc.
  • Belle Mina, AL
  • Modern Technology Solutions, Inc. (MTSI), is seeking a Material Release Software Lead to support our Tactical Aviation a...
  • 4/13/2024 12:00:00 AM

Florence is a city in, and the county seat of, Lauderdale County, Alabama, United States, in the state's northwest corner. According to the 2010 census, the city's population was 39,319. Florence is the largest and principal city of the Florence-Muscle Shoals Metropolitan Statistical Area (which includes Muscle Shoals, Sheffield, and Tuscumbia metropolitan areas in Colbert and Lauderdale counties). Florence is considered northwestern Alabama's primary economic hub. Annual tourism events include the W. C. Handy Music Festival in the summer and the Renaissance Faire in the fall. Landmarks in Flo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$59,537 to $79,704
Florence, Alabama area prices
were up 1.3% from a year ago

Software Support Engineer in Grand Forks, ND
The ability to understand how the end to end solution works, including hardware, software, and networking is needed.
December 22, 2019
Software Support Engineer in Lexington, KY
As our Software Support Engineer you collaborate on projects to renew and improve the ATM Software that we developed in-house.
February 07, 2020
Software Support Engineer in Waco, TX
The Engineer Support Services Analyst provides software, data, and digital workflow solutions to the OneSubsea Engineering organization.
January 26, 2020