Software Support Engineer jobs in Frankfort, KY
Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Software Support Engineer jobs
Software Technical Support Analyst
- Xerox
-
Frankfort, KY
FULL_TIME
-
Description & Requirement-
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.Overview:Fleet Management, Deployment and Application Management including but not limited to Security compliance, auditing & remediation per customer requirements; maintaining and updating Deployable Technology Lists; creating, uploading and assigning driver configuration files to config sets; upgrading firmware per contractual requirements; administration of Windows Server environment; change management for all Xerox applications and reporting by extracting raw data from various systems & creating custom reporting for agreed upon metrics or services.Additional Duties:- The incumbent will aid in the support of internal and external customers/end users of the tools, business processes, and procedures.
- In this support role, the incumbent will use expertise and IT knowledge to resolve complex and/or time-consuming issues, create new repeatable solutions, and disseminate those solutions to the other tiers within the support process.
- The incumbent will also assist in the creation, review, evaluation, and on-going maintenance of content associated with the program.
Responsibilities (Duties) Of Position:
- Provide subject matter expertise in usage, implementation and configuration of XPSAS technologies.
- Consult with users, support resources, and management to assess and resolve support issues.
- Provide support to the implementation/deployment teams during account implementations.
- Provide support to the account teams/field resources in steady state operations.
- Provide support to customer end users and customer support IT operations.
- Implement system configuration changes as requested in accordance with change control process.
- Review log files and/or use monitoring tools to analyze system performance. Determine appropriate action in problem situations.
- Troubleshoot basic, intermediate, and advanced problems and recommend appropriate actions to achieve resolution.
- Use and document standard processes and procedures.
- Escalate as needed to higher tiers to ensure performance needs are being met.
- Work closely with the technology teams within the organization to help ensure implemented changes to the software suite meet business needs.
- Participate in on-call support of applications, as required.
- Participate in daily/weekly/monthly status calls and as required, facilitate meetings.
Key Activities and Initiatives of Position:
- Ensure contracted obligations are met for device firmware level and device security settings.
- Assist and lead resolution of escalated support issues.
- Resolve issues in a timely manner.
- Document repeatable solutions for re-use by other support team members.
- Contribute to the overall body of knowledge (content) related to the supported programs.
Relevant Skills & Knowledge Pertaining to Position:
- Mathematics – Knowledge of basic statistical analysis and algebra
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Troubleshooting — Determining causes of operating errors and deciding what to do about it.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Operations Analysis — Analyzing needs and product requirements to create a design. Basic organizational and communication skills.
- Virtual Support - This role is involved with members of teams outside of the home country.
Required Skills:- Proficiency in Microsoft Word, Excel, PowerPoint, and Visio, coupled with strong time management and communication skills.
- Demonstrated ability to collaborate effectively within both traditional and virtual team settings.
- Extensive experience in Print Output Management, including knowledge of printer technologies, Printer MIB, SNMP protocol, and Firmware level management.
- Competence in Xerox Device Manager, Configuration set functionality, and Firmware Upgrade Policies.
- Solid understanding of general protocols, networking, relational database concepts, and a minimum of three years of Information Technology experience.
Preferred:- Profound understanding of Microsoft operating systems, complemented by a bachelor's degree in computer science or related fields.
- Familiarity with ITIL Fundamentals.
- Additional expertise in YSoft SafeQ, CleoStreem, Equitrac, and Sharescan is advantageous.
- Ability to leverage supplementary skills such as YSoft SafeQ, CleoStreem, Equitrac, and Sharescan to enhance performance and efficiency.
#Ll-AR1 - 7 Days Ago
Software Engineer II (Java)
- HERE Technologies
-
Sulphur, KY
OTHER
- What's the role? Contributing to automation of testing activities like Smoke, Sanity, Regression, Database testing etc. Acctively participate in test progressions, test executions, reporting and recom...
- 15 Days Ago
Principal Software Engineer - Client Success
- LogiNext
-
Mumbai, KY
FULL_TIME
- LogiNext is looking for a technically savvy and experienced Principal Software Engineer - Client Success to be part of the engineering team. Client success engineering is an important part of the Logi...
- 1 Month Ago
Principal Software Engineer - Client Success
- LogiNext
-
Mumbai, KY
FULL_TIME
- LogiNext is looking for a technically savvy and experienced Principal Software Engineer - Client Success to be part of the engineering team. Client success engineering is an important part of the Logi...
- 25 Days Ago
Software Development Engineer In Test / SDET
- Heady
-
Mumbai, KY
FULL_TIME
- About Heady: Heady is a mobile agency based in Dumbo, Brooklyn. We work with startups and established brands to build and deliver stellar mobile products. We highly value integrity, transparency, and ...
- 30 Days Ago
CRM Network Software Support Specl -Legislative Research Commission
- kypersonnelcabinet
-
Frankfort, KY
FULL_TIME
- CRM Network Software Support Specl -LRC3116223
- 11 Days Ago
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0 Software Support Engineer jobs found in Frankfort, KY area
Desktop Support Technician
- Stability Technology
-
Mount Washington, KY
- We are seeking a highly motivated and experienced Desktop Support Technician to join our team. The ideal candidate will ...
- 4/19/2024 12:00:00 AM
Desktop Support/Deployment Technician
- F2Onsite
-
Lexington, KY
- Job Description Job Description Desktop Support/PC Deployment Technician - Lexington, KY Start ASAP - project runs throu...
- 4/19/2024 12:00:00 AM
Desktop Support Supervisor
- Stability Technology
-
Mount Washington, KY
- To manage the performance of Level 1 and Level 2 on-site End User Computing services & on-site IT Support to clients (in...
- 4/18/2024 12:00:00 AM
Desktop Support Technician
- Harvey Nash
-
Frankfort, KY
- General computer skills. This position will be imaging Windows 10/11 computers. May do some light break fix and scriptin...
- 4/16/2024 12:00:00 AM
Desktop Support Specialist
- Gray Inc.
-
Lexington, KY
- ** Desktop Support Specialist** **Job Category****:** Information Technology **Requisition Number****:** DESKT003855 Sho...
- 4/16/2024 12:00:00 AM
Desktop Support Supervisor
- Stability Technology
-
Mount Washington, KY
- To manage the performance of Level 1 and Level 2 on-site End User Computing services & on-site IT Support to clients (in...
- 4/16/2024 12:00:00 AM
End User Computing Manager
- Hays
-
Mount Washington, KY
- End User Computing Manager CTP Mt Washington, KY $27.00 - $30.00/hr. The final salary or hourly wage, as applicable, pai...
- 4/16/2024 12:00:00 AM
Deployment Technician
- F2Onsite
-
Lexington, KY
- Job Description Job Description Job Summary The Onsite Desktop Support Technician - is an intermediate position that per...
- 4/15/2024 12:00:00 AM
About Frankfort, Kentucky
Frankfort is the capital city of the Commonwealth of Kentucky and the seat of Franklin County. It is a home rule-class city in Kentucky; the population was 25,527 at the 2010 census. Located along the Kentucky River, Frankfort is the principal city of the Frankfort, Kentucky Micropolitan Statistical Area, which includes all of Franklin and Anderson counties.
Frankfort is located in the (inner) Bluegrass region of Central Kentucky. The city is bisected by the Kentucky River, which makes an s-turn as it passes through the center of town. The river valley widens at this point, which creates fou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$63,128 to $84,512
Frankfort, Kentucky area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Software Support Engineer do?
Software Support Engineer in Grand Forks, ND
The ability to understand how the end to end solution works, including hardware, software, and networking is needed.
December 22, 2019
Software Support Engineer in Lexington, KY
As our Software Support Engineer you collaborate on projects to renew and improve the ATM Software that we developed in-house.
February 07, 2020
Software Support Engineer in Waco, TX
The Engineer Support Services Analyst provides software, data, and digital workflow solutions to the OneSubsea Engineering organization.
January 26, 2020