Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Title: Technical Support Representative I
Reports to: Technical Support Manager
General Description
Provide technical support to users of SACS Housing Software.
· Windows, SACS Housing Software, Microsoft Office installation
· SACS Housing Software technical support calls
· Must be able to travel to customer sites as needed.
· Must be able to lift 40 pounds.
Skills and Qualifications
· Associates degree in a computer related field is preferred. Equivalent work experience accepted.
· Must demonstrate effective communication, organization, and problem-solving skills.
· Candidate must be able to work with others to achieve corporate goals.
· Must be able to document work flow details.
· Must be able to interpret and convey detailed technical solutions to customers.
· Must be proficient in Microsoft Word, Excel, and Outlook.
Job Type: Full-time
Benefits:
Schedule:
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Experience:
Work Location: In person
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