Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Job Description
The Systems Engineer develops and maintains software solutions that meet our customers’ needs and contribute to the success of ISS. This position works closely with cross-functional teams to deliver high-quality software products, troubleshoot issues, and contribute to the overall growth and success of the organization. The Systems Engineer collaborates in all stages of the software development lifecycle. They also suggest new ideas for improving existing processes or products and identifies processes or products for new situations.
Required Education and Experience
Bachelor’s or Master’s degree in engineering (computer, industrial, or mechanical preferred) or a related field or equivalent relevant experience. Minimum of three years of relevant experience, five or more years preferred.
Essential Functions
Essential Functions
Core Competencies
Common Competencies
Work Environment
This full-time position operates in a professional office environment and is largely sedentary. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., although standard hours may vary upon manager approval with potential for a hybrid work schedule.
EEO Statement
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at ISS, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, gender, age, national origin, disability, or any other protected characteristic as established by law.
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