Software Support Engineer jobs in Greenville, SC

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Systems Engineer
  • Integrated Support Systems, Inc.
  • Seneca, SC FULL_TIME
  • Job Description

    The Systems Engineer develops and maintains software solutions that meet our customers’ needs and contribute to the success of ISS. This position works closely with cross-functional teams to deliver high-quality software products, troubleshoot issues, and contribute to the overall growth and success of the organization. The Systems Engineer collaborates in all stages of the software development lifecycle. They also suggest new ideas for improving existing processes or products and identifies processes or products for new situations.


    Required Education and Experience

    Bachelor’s or Master’s degree in engineering (computer, industrial, or mechanical preferred) or a related field or equivalent relevant experience. Minimum of three years of relevant experience, five or more years preferred. 


    Essential Functions

    • Reviews, analyzes, and translates engineering requirements into initial design of an engineering software product or enhancements to existing products
    • Analyzes software functionality requirements to determine feasibility of design within time and cost constraints
    • Creates and follows detailed test plans and use cases, including boundary conditions and adhering to standards, to test software product through various stages of development cycle
    • Sets up test environments (i.e., installation of ISS software in MS Windows systems)
    • Identifies shortcomings in current test environments and recommends corrections and enhancements
    • Reviews, analyzes, and contributes comments and suggestions for internal and external ideas pertaining to the continuous improvement of product as well as software development processes and methodologies
    • Prepares source materials for user documentation then recommends changes to existing source materials to improve the use of the software module by customers
    • Develops expertise in engineering data standards and data modeling in areas of focus including standards such as the ASD (Aerospace and Defense Industries Association of Europe), S Series, and SAE (Society of Automotive Engineers) specifications
    • Assists frontline Customer Support with specific complex customer issues in problem solving, interpreting requirements, and educating users on the use of products
    • Works with Business Development on software development and services proposals
    • Interacts with customers or other employees to understand and interpret customer requirements
    • Provides support and recommendations to team or project leadership
    • Mentors others as needed


    Essential Functions

    • May serve as Team Lead for specific projects (usually single scope)
    • May attend industry/regulatory events to learn
    • May interact directly with customers on specific customer issues
    • May perform software product or subject matter training


    Core Competencies

    • Strong understanding of the system requirements definition and standards being supported by software
    • Strong verbal and written communication skills with ability to define, communicate, and document complex system requirements in support of the software development and to accurately communicate progress and obstacles with assignments
    • Strong analytical and problem-solving skills
    • Eagerness to identify, evaluate, and adapt new technologies to address challenges within a specific area
    • Ability to execute routine activities with impact usually limited to a team or project level and to analyze and solve basic problems
    • Ability to conduct and document research to make recommendations
    • Ability to work independently with minimal guidance from a senior employee
    • Ability to translate more complex technical requirements into software specifications  Ability to mentor less experienced employees


    Common Competencies

    • Effective time management and organizational skills while working on one or more projects
    • Confidence working in MS Windows operating system
    • Comfortable working with MS Office applications (e.g., Word, Excel, PowerPoint)


    Work Environment

    This full-time position operates in a professional office environment and is largely sedentary. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., although standard hours may vary upon manager approval with potential for a hybrid work schedule.


    EEO Statement

    Equal Employment Opportunity has been, and will continue to be, a fundamental principle at ISS, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, gender, age, national origin, disability, or any other protected characteristic as established by law.


  • 14 Days Ago

9
Software Engineer
  • 98 Ventures
  • Greenville, SC FULL_TIME
  • 98 Ventures Overview 98 Ventures is headquartered in Greenville, SC and offers support for all of our team members and clients across the country. 98 Ventures is an executive management services compa...
  • 15 Days Ago

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Senior Systems Engineer
  • Integrated Support Systems, Inc.
  • Seneca, SC FULL_TIME
  • Job Description The Senior Systems Engineer designs, maintains, and plans the evolution of the software products and provides education and consulting to customers. This position works independently a...
  • Just Posted

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Embedded Software Engineer
  • Itron Careers
  • Union, SC FULL_TIME
  • Thank you for your interest in joining Itron, an industry leader enabling utilities and cities to better manage energy and water. Itron is seeking an entry level embedded software development engineer...
  • 26 Days Ago

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Sr. Manufacturing Software Engineer
  • Omron Automation
  • Greer, SC FULL_TIME
  • Work at OMRON! Omron is a leading global manufacturer of industrial automation products focused on sensing and control technologies. Omron Automation has locations in Greer, SC, Renton, WA, Chatsworth...
  • 1 Month Ago

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Software Support Analyst II (On-Site)
  • LE2203 NewRez LLC - Servicing
  • Greenville, SC FULL_TIME
  • Who we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such ...
  • 1 Day Ago

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0 Software Support Engineer jobs found in Greenville, SC area

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Desktop Support Engineer
  • The LaSalle Group
  • Greenville, SC
  • Job Description LaSalle Network is currently partnered with an expert Technology Advisor and MSP in Greenville, SC, who ...
  • 3/28/2024 12:00:00 AM

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Desktop Support Technician III
  • American Credit Acceptance
  • Spartanburg, SC
  • Overview: The Desktop Support Technician III is primarily responsible for driving high levels of customer satisfaction i...
  • 3/28/2024 12:00:00 AM

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Desktop Support - Short Term Contract
  • Perceptive Recruiting
  • Greenville, SC
  • Job Description Job Description Desktop Support role open in downtown Greenville for a short term contract. Must be avai...
  • 3/28/2024 12:00:00 AM

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Java Software Engineer - Mid-Level
  • Perceptive Recruiting
  • Greenville, SC
  • Java Developer role open in Greenville, SC, for a direct-hire software engineer with 1-2+ years of Java and SQL applicat...
  • 3/28/2024 12:00:00 AM

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Desktop Support Engineer
  • CYNET SYSTEMS
  • Spartanburg, SC
  • Job Description: Pay Range $15hr - $21hr An expert-level understanding of hardware and software Demonstrated expertise a...
  • 3/27/2024 12:00:00 AM

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Desktop Support Technician
  • Ovation Workplace Services Inc.
  • Spartanburg, SC
  • Job Description Job Description · Client facing role require tech to be onsite 5 days a weeks · Strong hands on experien...
  • 3/25/2024 12:00:00 AM

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Senior Backend Developer Fully Remote
  • Spero Technology
  • Greenville, SC
  • Senior Backend Developer Location: Remote Type: Full-time(Contract) About Vox.ai: Vox.ai is a cutting-edge platform revo...
  • 3/25/2024 12:00:00 AM

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Machine Learning Backend Developer AWS JavaScript FULLY REMOTE
  • Spero Technology
  • Greenville, SC
  • Machine Learning Backend Developer - AWS (JavaScript) Location: Remote Type: Full-time (Contract) About Voxer.ai: Voxer....
  • 3/25/2024 12:00:00 AM

Greenville is located at 34°50′40″N 82°23′8″W / 34.84444°N 82.38556°W / 34.84444; -82.38556 (34.844313, −82.385428), roughly equidistant between Atlanta (145 miles [233 km] southwest), and Charlotte, North Carolina (100 miles [160 km] northeast). Columbia, the state capital, is 100 miles (160 km) to the southeast. Greenville is in the foothills of the Blue Ridge Mountains, a physiographic province of the larger Appalachian Mountains range, and includes many small hills. Sassafras Mountain, the highest point in South Carolina, is in northern Pickens County, less than 40 miles (64 km) northwe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$65,229 to $87,345
Greenville, South Carolina area prices
were up 1.5% from a year ago

Software Support Engineer in Grand Forks, ND
The ability to understand how the end to end solution works, including hardware, software, and networking is needed.
December 22, 2019
Software Support Engineer in Lexington, KY
As our Software Support Engineer you collaborate on projects to renew and improve the ATM Software that we developed in-house.
February 07, 2020
Software Support Engineer in Waco, TX
The Engineer Support Services Analyst provides software, data, and digital workflow solutions to the OneSubsea Engineering organization.
January 26, 2020