Software Support Engineer jobs in Norwich, CT

What success looks like in this role:

* Provides Tier 2 and Tier 3 support and assists with some project implementation within the networking environment.

* Successful provisioning as well as supervision of, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This also includes the Installation of new systems, rebuilding existing systems, configuration of hardware, peripherals, services, settings, directories, storage, etc. in accordance with customer/ government standards.

* Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), network segments, and Internet and Intranet systems to ensure operability to included closed systems. Installation and maintenance, network hardware and software, analyze problems, and monitor networks to ensure their availability to users.

* Maintains, monitors and troubleshoots within the roles of Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage).

* Works independently on specific projects or may act as lead or Project Manager or a technical consultant where experience and knowledge span multiple projects.

* Ensures all design decisions are evaluated analytically and in a systematic manner in accordance with approved technical approaches, processes and procedures.

* Works closely with network operations, systems and other groups on business projects, assignments, problems, etc.

* Ensures proper documentation for the corporate knowledgebase, including design, procedural and lessons learned. This also includes maintaining and updating existing documentation.

* Monitors the Network and System Enterprise with provided tools to ensure the health of the critical client solutions.

* Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling.

* Contributes to technical artifacts through team/program SharePoint and/or communities of practice.

You will be successful in this role if you have:

* Minimum of 8 years domain experience. * Advanced knowledge in evaluating vendor products and making recommendations to purchase hardware and software. * Knowledge in setting up administrator and service accounts. * Knowledgeable in network security procedures, best practices, and implementation. * Ability to troubleshoot software issues and customer applications as required. * Has achieved industry standard certifications: e.g.: Security , CCNP, CCNA * Excellent documentation skills are required.

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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' .