Software Support Engineer jobs in Nevada

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Application Support Engineer, Factory Software
  • Tesla Motors, Inc.
  • Sparks, NV FULL_TIME
  • Application Support Engineer, Factory Software
    Job CategoryEngineering & Information Technology
    LocationSparks, Nevada
    Req. ID216403
    Job TypeFull-time

    Tesla participates in the E-Verify Program

    What to Expect

    The Factory Software team is responsible for building software solutions that allow the company to redefine manufacturing and production. Our software enables users to virtually control the manufacturing process and machines, interact with and track the flow of production material, and get quick and powerful insights about the line.

    We are looking for a highly motivated application support engineer to join the Factory Software team. The ideal candidate will have a good balance of building relationships with stakeholders, solving technical problems and knowledge of enterprise systems (MES, WMS, ERP). You will be the technical expert of our systems and provide answers to technical problems submitted by internal customers.

    What You'll Do
    • Understand and own the end-to-end integration of MES and ERP applications as they apply to the production site
    • Own the configuration and administration of the MES, WMS and ERP systems
    • Act as the team lead and mentor to Tier 1 technicians, providing guidance and technical expertise
    • Triage issues that come from production sites and ensure they are being resolved or routed to the proper teams
    • Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
    • Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own
    • Setup automation and monitoring systems to optimize utilization of factory software
    • Work as an incident commander of production critical calls that require coordination between cross-functional teams
    What You'll Bring
    • Bachelor's Degree in an Engineering field, evidence of exceptional ability, or equivalent experience
    • Knowledge of any MES, WMS or ERP system
    • 2 years of support experience
    • 2 years of working knowledge of SQL
    • 1 years of experience with Python, Go or other software development language.
    • 1 years of experience with monitoring tools like Prometheus, Grafana, Splunk
    • Must be able to understand integrated systems and their dependencies.
    • Excellent interpersonal skills, energetic and a self-starter
    • Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously.
    • Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)
    Compensation and Benefits
    Benefits

    Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

    • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
    • Family-building, fertility, adoption and surrogacy benefits
    • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
    • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
    • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
    • LGBTQ care concierge services
    • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
    • Company paid Basic Life, AD&D, short-term and long-term disability insurance
    • Employee Assistance Program
    • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
    • Back-up childcare and parenting support resources
    • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
    • Weight Loss and Tobacco Cessation Programs
    • Tesla Babies program
    • Commuter benefits
    • Employee discounts and perks program

      Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

      Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

      For quick access to screen reading technology compatible with this site (free step by step ). Please contact for additional information or to request accommodations.

      Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our

       

    • 2 Months Ago

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    Customer Service Engineer 2 - InVitro - Reno, NV
    • Siemens Digital Industries Software
    • Reno, NV FULL_TIME
    • Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in heal...
    • Just Posted

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    Software Engineer
    • The Boring Company
    • Las Vegas, NV FULL_TIME
    • The Boring Company was founded to solve the problem of soul-destroying traffic by creating an underground network of tunnels. Today, we are creating the technology to increase tunneling speed and decr...
    • 15 Days Ago

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    Software Engineer
    • Global C2 Integration Technologies
    • Las Vegas, NV FULL_TIME
    • Software Engineer Las Vegas, NV - Full-time - Not a remote position Global C2 Integration Technologies is looking for talented and enthusiastic engineering staff at our Las Vegas location with a talen...
    • Just Posted

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    Software Engineer
    • VGW
    • Las Vegas, NV FULL_TIME
    • Software Engineer VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission ...
    • 1 Day Ago

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    Software Engineer
    • Jobot
    • Las Vegas, NV FULL_TIME
    • Job DetailsSr Software Engineer - Competitive Salary in Fast Growing Industry!This Jobot Job is hosted by: Sean CopelandAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us ...
    • 3 Days Ago

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    Desktop Support Engineer
    • Veteran Owned Recruiting
    • About Us: Our team is partnering with a prominent entertainment company in LA. They are seeking to add to their IT team....
    • 3/18/2024 12:00:00 AM

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    Enterprise Software Support Engineer
    • Talent Leverage
    • Westminster, CO
    • About the job Enterprise Software Support Engineer Enterprise Software Support Engineer EVS LLC, a Westminster, CO based...
    • 3/17/2024 12:00:00 AM

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    Software Support Engineer, Telematics
    • Tranzeal Incorporated.
    • Requisition #:368110 Job Title: Software Support Engineer, Telematics Start Date: 01-29-2024 End Date: 07-29-2024 Locati...
    • 3/17/2024 12:00:00 AM

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    Technical Software Support Engineer
    • NextGen Global Resources
    • Philadelphia, PA
    • Job Description Job Description Fully Remote- can sit anywhere from the EST to Mountain Time zone This is apart of the T...
    • 3/16/2024 12:00:00 AM

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    Desktop Support Engineer
    • Tata Consultancy Services
    • Role : Desktop Technician Job type : Full time Job location : Nevada, TX , Kanas, OK ,Sparks NV Roles & Responsibilities...
    • 3/16/2024 12:00:00 AM

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    Software Support Engineer
    • Rubix Recruiting
    • Golden, CO
    • The Technical Support Technician's primary role is to support customers with installation and problem resolution of Locu...
    • 3/15/2024 12:00:00 AM

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    Software Support Engineer
    • Volt
    • San Diego, CA
    • Volt is immediately hiring a Software Engineer in San Diego, CA. This is a great opportunity for a Software Engineer to ...
    • 3/14/2024 12:00:00 AM

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    Software Support Engineer
    • Levitate
    • Raleigh, NC
    • Job Type Full-time Description Levitate's employees share a very important mission and goal: helping small businesses gr...
    • 3/14/2024 12:00:00 AM

    Nevada is almost entirely within the Basin and Range Province, and is broken up by many north-south mountain ranges. Most of these ranges have endorheic valleys between them, which belies the image portrayed by the term Great Basin. Much of the northern part of the state is within the Great Basin, a mild desert that experiences hot temperatures in the summer and cold temperatures in the winter. Occasionally, moisture from the Arizona Monsoon will cause summer thunderstorms; Pacific storms may blanket the area with snow. The state's highest recorded temperature was 125 °F (52 °C) in Laughlin (e...
    Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
    Income Estimation for Software Support Engineer jobs
    $69,778 to $93,437

    Software Support Engineer in Cincinnati, OH
    This role is responsible for production support development of consumer facing digital banking applications in a fast paced agile environment.
    January 21, 2020
    Software Support Engineer in Racine, WI
    Software developers are in charge of the entire development process for a software program.
    December 07, 2019
    Software Support Engineer in Huntington, WV
    Primarily responsible for providing world class technical support to Blue Prism customers and partners, and will be reporting to the Customer Support Manager.
    December 11, 2019