Software Support Engineer jobs in Salem, OR

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Linux Software Technical Support Engineer
  • Red Hat Software
  • Remote, OR OTHER
  • About the job

    The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in thePacific Time Zone of the United States where Red Hat is licenseed to do business . In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers. Unlike most software companies, we don't sell software licenses or “break-fix” pay-per-incident support. Instead, we sell subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software. As a Technical Support Engineer, you will help us continually prove our value to our customers by troubleshooting and resolving their technical issues over the phone and online. You'll become an expert in Red Hat products and technologies, like Red Hat Enterprise Linux (RHEL), and you'll be required to pass the Red Hat Certified System Administrator (RHCSA) exam if you do not already have an equivalent cert. All training and resources are provided by Red Hat after starting.

    What you will do

    • Ensure that customers get the maximum value from and easily use our products and subscriptions • Support customers by responding within the designated service-level agreement to inquiries • Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs • Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service • Collaborate with engineers and developers to develop creative solutions for customers, including product fixes • Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

    What you will bring

    • 2 years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment • Excellent understanding of Linux and UNIX; basic Linux system administration experience is greatly preferred • Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation • Ability to communicate clearly and effectively with customers that have various levels of technical expertise • First-rate customer service skills; prior help desk experience or customer-focused experience is preferred • Strong communication skills • Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred • Experience with non x86_64 architectures would be beneficial • Some previous software scripting or programming experience would be beneficial • Ability to multitask, prioritize, and work well under pressure • Bachelor's degree or equivalent experience within the enterprise IT sector • A Red Hat CertifiedSystem Administrator (RHCSA) is required but can be obtained after starting • A Red Hat Certified Engineer (RHCE) certification is a strong bonus

  • 10 Days Ago

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Dental Assistant / Software Support
  • Open Dental Software
  • Salem, OR FULL_TIME
  • Open Dental is looking for experienced Dental Assistants, Receptionists, and Hygienists who are wanting to transition to an office-based support role. This position involves phone-based support and on...
  • 22 Days Ago

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Customer Support/Call Center
  • Open Dental Software
  • Salem, OR FULL_TIME
  • Open Dental has multiple ongoing openings in Salem, Oregon for the Support Technician position. It involves phone-based support and online training for our dental office customers in the United States...
  • 4 Days Ago

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Retail Software Support Technician
  • LifeSource Natural Foods Store
  • Salem, OR FULL_TIME
  • LifeSource is hiring a full-time Retail Software Support Technician to join our dynamic team! We are an independently owned Natural Foods Store that has been nourishing the community since 1994!The Re...
  • 23 Days Ago

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SENIOR SOFTWARE ENGINEER
  • LVSYS CORP
  • McMinnville, OR FULL_TIME
  • Position: Senior Software EngineerCompany Overview Buildable, a custom software development company based in McMinnville OR, is looking for a Senior Software Engineer to join the development team. We ...
  • 1 Month Ago

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SOFTWARE ENGINEER (C#/ASP.Net Core)
  • LVSYS CORP
  • McMinnville, OR FULL_TIME
  • Position: Software Engineer (C#/ASP.Net Core)Company Overview Buildable, a custom software development company based in McMinnville OR, is looking for a software engineer to join the development team....
  • 1 Month Ago

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0 Software Support Engineer jobs found in Salem, OR area

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Senior IT Systems Administrator
  • APCON
  • Wilsonville, OR
  • Senior IT Systems Administrator (Wilsonville, OR |On-Site) Build your future with us! APCON is a distinguished leader in...
  • 3/28/2024 12:00:00 AM

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Principal Software Quality Engineer (Hybrid)
  • Raytheon Technologies
  • Wilsonville, OR
  • Date Posted: 2024-02-23 Country: United States of America Location: HOR32: Wilsonville, OR 27300 SW Parkway , Wilsonvill...
  • 3/28/2024 12:00:00 AM

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Battery Energy Storage Systems Electrical Engineer
  • Black & Veatch
  • Tualatin, OR
  • **Battery Energy Storage Systems Electrical Engineer** Date: Mar 21, 2024 Location: Overland Park, KS, US Ann Arbor, MI,...
  • 3/28/2024 12:00:00 AM

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Software Engineer
  • Crescens Inc.
  • Salem, OR
  • Job title: Software Engineer Location: Salem, Oregon Duration: 8+ months Type: contract Job Description : The Office of ...
  • 3/27/2024 12:00:00 AM

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Business Intelligence Analyst
  • Black & Veatch
  • Tualatin, OR
  • **Business Intelligence Analyst** Date: Mar 18, 2024 Location: US Company: Black & Veatch Family of Companies **Together...
  • 3/26/2024 12:00:00 AM

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Support Analyst
  • Cherriots
  • Salem, OR
  • Who We Are: The Salem Area Mass Transit District, known locally as Cherriots, is a successful and highly regarded public...
  • 3/25/2024 12:00:00 AM

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Staff Software Engineer - Developer Productivity
  • Confluent
  • Salem, OR
  • Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever fou...
  • 3/25/2024 12:00:00 AM

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Mid-Level / Senior DevOps Engineer - Remote - USA
  • Careerbuilder
  • Salem, OR
  • FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Si...
  • 3/24/2024 12:00:00 AM

Salem /ˈseɪləm/ is the capital of the U.S. state of Oregon, and the county seat of Marion County. It is located in the center of the Willamette Valley alongside the Willamette River, which runs north through the city. The river forms the boundary between Marion and Polk counties, and the city neighborhood of West Salem is in Polk County. Salem was founded in 1842, became the capital of the Oregon Territory in 1851, and was incorporated in 1857. Salem had a population of 169,798 in 2017, making it the second-largest city in the state after Portland. Salem is a little under an hour's driving dis...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$68,182 to $91,300
Salem, Oregon area prices
were up 3.9% from a year ago

Software Support Engineer in Grand Forks, ND
The ability to understand how the end to end solution works, including hardware, software, and networking is needed.
December 22, 2019
Software Support Engineer in Lexington, KY
As our Software Support Engineer you collaborate on projects to renew and improve the ATM Software that we developed in-house.
February 07, 2020
Software Support Engineer in Waco, TX
The Engineer Support Services Analyst provides software, data, and digital workflow solutions to the OneSubsea Engineering organization.
January 26, 2020