Software Support Manager jobs in Altoona, PA

CenClear is hiring! CenClear, a provider of mental health and substance use disorder services, is seeking a dedicated and experienced Systems and Software Support Staff to join our team. This role will provide support by ensuring software applications and technology work effectively and efficiently. This individual will also provide technical support for systems and software applications. The successful candidate will be committed to delivering the highest level of service, embodying the Sanctuary Model’s seven commitments, and fostering open communication across all departments. Join us in making a difference today!

Work Location

This position can be based at any one of our outpatient facilities in Bellefonte, Brookville, Clarion, Clearfield, Coalport, DuBois, Huntingdon, Philipsburg, Punxsutawney, Roaring Spring, St. Marys, or Yeagertown, Pennsylvania.

Hours

This is a full-time position working 40 hours per week, 52 weeks per year

Qualifications

• Associate degree in a related field plus experience with systems and software.
• Knowledge of computer software programs including, but not limited to: Microsoft Windows 10 and 11; Microsoft Office 365 (Word, Excel, Power Point, Access, Outlook); Remote support software, Database Information Management, EHR Database Software, and SQL.
• Knowledge of hardware including, but not limited to: workstations, laptops, tablet pc’s, iPads, printers, scanners, network copiers, video equipment, audio systems, projectors.
• Knowledge of: use of remote support software and techniques for explaining technical concepts and procedures to non-technical users.
• Prefer prior knowledge of Credible software application.
• Must obtain the following clearances prior to hire: PA State Police Criminal History, PA Child Abuse History, FBI Criminal History, and Mandated Reporting Certificate

Responsibilities

• Maintain accuracy of electronic health record (EHR) platform.
• Acts as the point of contact with EHR for software related issues.
• Identify and openly communicate EHR software issues/errors/bugs and or/inefficiencies to EHR provider and offer software recommendations as appropriate.
• Check on the status of opened tickets and uses effective follow-up methods to check on escalated EHR tickets.
• Maintain up-to-date EHR user accounts (passwords, create/terminate, security, teams, etc.).
• Build forms/templates as needed.
• Track hardware within the Mental Health Division.
• Update software as needed on computer devices.
• Complete maintenance and tests Tele psych laptops prior to scheduled Tele psych appointments.
• Monitor HIPAA compliance within software.
• Run software QA reports and openly communicate with pertinent staff of deficiencies.
• Troubleshoot problems with software and makes repairs and corrections where required.
• Address technical issues that occur.
• Notify supervisor of system inaccuracies and procedural deficits.
• Present recommendations for change within EHR to ensure efficiency and accuracy.
• Make approved system changes to EHR upon approval.
• Act as a centralized help desk to facilitate exchange of information and advice regarding software issues.
• Support new staff with account setups.
• Provide EHR training/ technical assistance to staff.
• Coach staff to learn software programs and new technology.
• Connect psychiatric program equipment (i.e. EHR, Dragon, tele psych equipment) to ensure it is effectively working prior to psychiatric appointments.
• Visit's branch sites as needed for software support.
• Participates in monthly ongoing reflective supervision
• Support and follows the Sanctuary Model’s 7 commitments
• Participates in required in-house and appropriate out-of-house trainings
• Identifies ongoing areas of professional development and learning opportunities.

Benefits

• Excellent Medical, Dental and Vision Insurance (cost shared)
• Vacation/Sick Leave
• Paid Holidays (10 per year this includes a floating holiday)
• Flexible Spending Account
• Life Insurance
• Short Term Disability
• 401(k) with company match up to 7% based on employee deferment
• Employee Assistance Program (EAP) (includes immediate family members)
• Flexible Work Schedule (if position qualifies)
• Mileage Reimbursement
• Tuition/Course Reimbursement for applicable coursework
• Student Loan Forgiveness (If position qualifies)
• Technology and Software Discounts available

CenClear provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.