Software Support Manager jobs in Billings, MT

Job Overview:

The Intake Litigation Support Manager is responsible for managing the day-to-day operations of Litigation Support, including supervision of Litigation Support Staff.

Supervisory Responsibilities:

• Actively participates in the hiring process
• Provides direct supervision of all Litigation Support staff

Responsibilities and Duties:

Please Note: This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis to meet organizational needs.

• Oversee and manage the day-to-day operations of Litigation Support, including the supervision of Litigation Support staff.
• Ensure that Litigation Support staff provide a high-quality service to clients and meet established performance metrics.
• Assist in creating and implementing policies and procedures for Litigation Support to ensure that all staff members are following best practices.
• Analyze Litigation Support data and metrics to identify trends and areas for improvement, and then develop and implement strategies to address those areas.
• Train and coach Litigation Support staff to improve their performance and ensure that they are meeting their individual goals.
• Develop and train Litigation Support supervisors to effectively manage their teams and ensure that performance metrics are being met.
• Ensure that the team is complying with all relevant laws and regulations, including those related to privacy and data protection.
• Maintain accurate records and reports related to Litigation Support operations and performance.
• Communicate regularly with other departments within the organization to ensure that Litigation Support operations are aligned with overall business objectives.
• Create and maintain a positive work environment by promoting teamwork, communication, and collaboration among Litigation Support staff.
• Performs other related duties as assigned.

Qualifications and Skills:

• You must be 18 years of age or older.
• Excellent written and verbal communication skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to details.
• Excellent analytical and problem-solving skills.
• Strong presentation skills
• At least two years of experience in related field highly desired
3-5 years in leadership

PI237559098