Software Support Manager jobs in Boise, ID

Description
This position will drive results for the final phase of this project, some duties and responsibilities will include, but are not limited to:

• Updating, maintaining, and ensuring the accuracy of Feature Delivery/Testing/Acceptance/Migration Tracking

Issue/Bug-Fix Status & Resolution Tracker.

• Engage with technical staff to gather, document, centralize and communicate to project staff, leadership, and other stakeholders & customers.
• Triage & Attend Progress Update Meetings.
• Develop Customer Communications, Quarterly Newsletter etc.
• Development of a cohesive documentation framework for knowledge transfer:
• Coordinate Technical Documentation Development
• Develop Training Documentation / User Manual Development based on training videos

Require/Desire Skills

• IT System Development Project Management Required 5 Years.
• Experience coordinating large IT system modernization projects. Highly desired 5 Years
• PM experience driving clear action steps that achieve results across multi-functional project teams. Required 8 Years
• Experience preparing and presenting oral presentations to groups, briefing leadership, and stakeholders. Required 5 Years
• PM experience managing a high volume of details from a multi-functional team and summarizing for efficiency and effectiveness. Required 5 Years
• PM experience monitoring, tracking, and communicating the status of critical information for decision making and follow up. Required 8 Years
• Exceptional communication skills (written & verbal) required as this role will interface with team members of all levels across the agency. Required
• Technical knowledge and experience with development tools/technology like: SQL, SSRS, API's, DevOps, Git Version Control, Angular/Web UI -Nice to have