Software Support Manager jobs in Concord, NH

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team!

Our global team : We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture : We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.

Job Title: Project Manager – Capital Imaging Equipment Installations

Job Location: Boston Region: Western Massachusetts, Vermont and New Hampshire

The Solutions Implementation team is responsible for overseeing logistics, planning, delivery and installation activities for imaging equipment across all modalities (i.e. MR, CT, X-Ray) within Siemens Healthineers. This includes planning for Radiographic, Fluoroscopy, Cardiology, Angiography, Computerized Tomography, Magnetic Resonance, Therapy, Nuclear Medicine and PET Systems. The Project Manager role is a Senior Project Management Role reporting to the Zone Vice President and is responsible for fostering and maintaining high level relationships in key accounts, and for driving revenue by working with customer stakeholders to develop project pre-construction plans, estimates, and schedules.

Onsite responsibilities include monitoring construction progress, coordinating with stakeholders (facilities, architects, mechanical, electrical and structural engineers, etc.), solving and coordinating construction issues and managing delivery and installation activities according to a schedule established mutually with the customer. Maintains full project involvement until completion of all Siemens activities including Applications and follow up Service. Serves as primary point of contact for problem resolution for full duration of the project.

Seeking a motivated, enthusiastic Installation Project Management professional that possesses outstanding written and verbal communication skills, and a strong working knowledge of the construction industry. Must be a well-organized problem solver with the ability to work autonomously in a field-based position with little direct oversight.

RESPONSIBILITIES:

Job specific tasks - Siemens Healthcare Project Manager (not all inclusive):

• Coordinate large, complex, multi-project programs for Key Accounts and Research Facilities.

• Coordinate multiple projects across large enterprise hospital networks and/or IDNs.

• Effectively communicate at multiple levels up to the C-Level within hospitals of large buying group entities

• Provide dotted-line oversight of other PMs when coordinating multiple projects across large healthcare networks.

• Provide relationship management and status reporting of all projects to the partner’s executive management.

• Manage multiple projects in support of ground-up new hospital or research facilities.

• Develop and implement detailed solutions for complex project challenges by working with advanced stakeholders and SMEs.

• Support RFP process for installation related topics.

• Attend presale meetings with AEs and support the sales relationship with customers as required

• Visit project sites to secure measurements, produce cost estimates, review quotes and key project success factors such as electrical and construction requirements with customers

• Consult with customers to optimize equipment layouts and clinical workflow to incorporate into drawings and project plans

• Communicate customer specifications to planners to develop preliminary and final drawings site specific CAD drawings

• Communicate project information, status updates, schedule and scope changes to internal and external stakeholders; i.e customer, customer’s architect, engineer, contractor, administration, Siemens Sales and Service partners, etc.

• Assist in development, coordination, and finalization of project schedules for system production, delivery, installation and applications.

• Regularly Communicate project schedule, risks and other pertinent issues to internal and external stakeholders

• Perform regular site visits and monitor progress of site preparation to ensure that all tasks are being completed on schedule in order to meet assigned project completion dates that impact Siemens profitability.

• Maintain accurate and appropriate data in the appropriate data systems and Project Management tools

• Coordinate and adjust schedules as necessary to minimize unexpected cost increases, to maintain costs, and/or to improve overall profitability to Siemens—while maintaining customer satisfaction

• Handle and respond to customer questions, complaints, and problems to maintain high levels of customer satisfaction throughout the project

• Complete mandatory Siemens forms/checklists required at specific project milestones

• Conduct/assist in training of other Project Managers, participate in Advisory Boards, task force activities, special projects, etc.

• Follow Siemens and customer policies such as safety, regulatory, dress codes/appearance and business conduct

• Follow all Siemens quality control protocols and escalation policies in project communications

• Maintain optimum communication practices—respond to daily telephone, email, and written messages in a timely manner

• Manage travel and office expenses to control costs. Maintain Siemens assets (telephones, cars, tools, etc) to ensure longevity and avoid breakdowns

• Attain/Maintain PMP credential as required for position advancement

• Travel up to 50%

Required Knowledge/Skills, Education, and Experience

• Bachelor’s degree or combination of education and experience

• A minimum of 5 years of complex project management experience; managing multiple projects simultaneously specific to construction in healthcare environments

• Experience in dealing with executive-level management and clinicians within a diverse customer organization

• Must have ability to read blueprint drawings

• Extensive experience at successfully managing matrix project teams, third party vendors and working within a large corporate structure

• Knowledge of the construction industry (electrical, plumbing, structural, HVAC)

Preferred Knowledge/Skills, Education, and Experience

• CAD knowledge

• Outstanding written and verbal communication skills

• Familiarity with Siemens capital medical imaging equipment

• Previously or currently licensed tradesman desirable

• PMP Certification desired

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

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Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers .

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

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Job Family: Engineering

Req ID: 364770