Software Support Manager jobs in Denver, CO

Job Title: First Line Software Support Representative

Location: Littleton-Highlands Ranch - Office-based position

About Us:

At Fake Brains Software, we're more than just a software company; we're pioneers in providing cutting-edge solutions to the newspaper and media industry. For over three decades, we've been empowering publishers with robust tools that streamline their operations from prospecting to publishing. Join us to be part of a team that stands as a beacon of innovation in media technology.

Job Description:

We're on the lookout for a First Line Software Support Representative who excels in customer service and technical support. You'll provide phone-based support for our Windows and cloud-based software products. This role is ideal for someone who is articulate, personable, and thrives in a dynamic, multi-tasking environment.

Responsibilities:

• Provide exemplary customer service over the phone, maintaining professionalism and a friendly tone.
• Quickly address and resolve customer inquiries; assess needs and deliver solutions via written, video, or oral instructions.
• Collaborate with team members to ensure rapid resolution of service requests.
• Maintain a positive attitude, even on demanding days.

Qualifications:

Essential -

• Strong organizational skills with experience using in-house ticketing systems.
• Capability to learn and troubleshoot our flagship product effectively.
• Excellent communication skills; adept in managing multiple tasks.
• Proficiency in Microsoft Office and familiarity with Windows IT environments.

Desirable -

• Experience with Azure Server Farm, Windows Servers, DHCP, DNS, and Active Directory.
• Knowledge of SQL Server operations and network troubleshooting.
• Microsoft Certifications .
• Accounting background.

Benefits:

• Work hours: Monday to Friday, 8 AM - 5 PM
• Competitive pay: $50,000-60,000 a year
• Comprehensive medical insurance

How to Apply:

Are you ready to join our selective team? Please upload to Indeed or send your resume to jobs@fakebrains.com with a brief cover letter outlining why you're a perfect fit for this role.

Additionally, complete a short one-way video interview to tell us more about your enthusiasm and qualifications for this position. We value quick and thoughtful responses, so don't hesitate!

Your desk in Littleton is waiting for you. Become part of a team that's as invested in your success as we are in ours.

Job Types: Full-time, Permanent

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience level:

• 3 years

Schedule:

• Day shift
• Monday to Friday
• No weekends
• Weekdays

Application Question(s):

• Please record your answers to the following 3 questions using your own device and email them to jobs@fakebrains.com or from within Indeed.

1: What specifically interests you about this position at Fake Brains Software?

2: A frustrated client has called because they are on a tight deadline and our software is not performing as expected. How would you handle the call? Please demonstrate how you would speak to them to de-escalate the situation and provide a solution.

3: Our industry is constantly evolving with new technologies. Describe a time when you had to learn a new technology or software tool quickly. How did you approach the learning process, and how did you apply your new knowledge.

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Ability to Relocate:

• Littleton, CO 80120: Relocate before starting work (Required)

Work Location: In person