Software Support Manager jobs in Kennewick, WA

Onsite

Schedule:• 3 for day shift, 2 for night shift

Required Degrees/Certifications:

• Comp TIA
• Linux cloud
• Any cloud practitioner
• CS education/systems

Hand-on experience with computer tech/ parts | 1 yr of experience

Education on how computers function

Fast learner, retains knowledge

Job Description:

As a Data Center Technician, you are a primary resolver for your support team, skilled at troubleshooting and resolving the most complex hardware infrastructure issues.

You create and maintain documentation on technologies you support and can effectively pass down knowledge of these technologies to junior staff.

You have basic to intermediate system administration skills and, where applicable, can take on remote system administration tasks working in a virtual team.

You can automate tasks with scripts when necessary.

You work autonomously to resolve most support issues.

You can execute small projects on your own, and work with your manager in planning and executing larger local projects.

You act as the initial escalation point for junior technicians.

You understand all aspects of the equipment you support.

You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.