Software Support Manager jobs in Lincoln, NE

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Software Support Analyst
  • TELCOR Inc
  • Lincoln, NE FULL_TIME
  • Software Support Analyst

    TELCOR Inc, a nationally recognized provider of health care software, is looking for an energetic, focused and motivated team member for the TELCOR Revenue Cycle Management product (RCM) line. Along with the exciting, challenging and rewarding aspects of the position, TELCOR offers the opportunity to branch out of a traditional work setting and into an environment where an individual is valued, encouraged to grow and is a contributor to the future development of the company. This role requires the employee to work in our office in Lincoln, NE.

    RCM Applications

    TELCOR Revenue Cycle Management (RCM) applications are designed to provide laboratories with billing and business management tools to help them grow their business. These products allow labs to effectively compete, improve operational efficiency, improve communication between the department and providers and promote compliance. These product lines primarily target clinical, pathology, molecular, public health/environmental and outreach labs and include the following solutions:
    • Remote client order entry/medical necessity checking
    • Comprehensive result reporting
    • Outreach program-specific rules and pricing processing
    • Complete set of regulatory-compliance tools
    • Ongoing profitability analysis
    • Revolutionary billing information system

    Responsibilities
    • Provide staff with assistance solving problems and answer inquiries regarding RCM application, train staff to work with RCM applications
    • Develop and/or maintain internal documentation for TELCOR RCM applications
    • Develop and maintain RCM product line knowledge
    • Develop and maintain standards, guidelines, and specifications for RCM applications
    • Maintain and update RCM processes and procedures
    • Recommend new or modifications of internal processes to serve new purposes, improve workflow, customer satisfaction, product quality, and determine requirements to execute
    • Develop, maintain, and update documentation and updates for reference manuals and documents
    • Gather and organize information on problems and/or procedures
    • Analyze data and develop solutions or alternative methods of proceeding
    • Collaborate with others in the organization to ensure successful solutions for problems
    • Participate in all necessary RCM meetings and follow all RCM processes and procedures
    • Continue education and professional development
    • Ensure all customer billable milestones for add-on projects or work orders are communicated to management
    • Participate in the on-call rotation for customer service
    • Participate in User Conference activities
    Requirements
    • Must be well versed in medical terminology; knowledge of healthcare billing preferred
    • Experience with workflow analysis, data analysis, testing, documentation of procedures
    • Experience with implementation and/or service of health care information systems preferred
    • Knowledge of principles and processes for providing customer service
    • Must have Bachelor's degree or Associates, plus relevant experience
    • PC literate - must know Windows® operating system environments and office tools; e.g., Word®, Excel®
    • Fluent in written and spoken English (North America) language
    • Participate in on-call rotation for RCM service customers
    • Occasional travel to customer sites for service activities when required

    TELCOR is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law.

    All trademarks, service marks, trade names, trade dress, product names and logos appearing herein are the property of their respective owners.

    Microsoft and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  • 1 Month Ago

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Grand Island Area Manager
  • Pathfinder Support Services
  • Grand Island, NE FULL_TIME
  • The Pathfinder Manager will train, empower and develop family support workers to promote positive parenting practices and family goals.An effective manager will:Meet weekly deadlines for payroll and r...
  • 19 Days Ago

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Senior Project Manager - Software Services
  • Integrated Computer Solutions, Inc.
  • Lincoln, NE FULL_TIME
  • Senior Project Manager The Senior Project Manager we are seeking is someone with experience in medical device software development projects. The individual will be responsible for project planning and...
  • 1 Month Ago

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Community Support Care Manager
  • CenterPointe
  • Lincoln, NE FULL_TIME
  • For a full job description, including all essential functions and requirements, click here! THE JOB As a Care Manager, you'll help individuals who are actively working to address their mental health a...
  • 2 Days Ago

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Training Specialist
  • Q2 Software, Inc.
  • Lincoln, NE FULL_TIME
  • As passionate about our people as we are about our mission. What We’re All About: Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end ...
  • 1 Month Ago

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Travel Dialysis RN - Chronic
  • Healthcare Support
  • Kearney, NE FULL_TIME
  • Travel Dialysis RN – Chronic - $2,026 Gross Weekly Pay HealthCare Support is actively seeking a Travel Dialysis RN - Chronic for a nationally recognized, traveler-friendly hospital located in Kearney,...
  • 23 Days Ago

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0 Software Support Manager jobs found in Lincoln, NE area

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Webmaster - Remote NE
  • Novalink Solutions
  • Lincoln, NE
  • Job Description Purpose: To coordinate planning, creation, implementation, and maintenance of Nebraska Department of Edu...
  • 3/29/2024 12:00:00 AM

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Information Technology (IT) Manager - Remote & Haiti
  • Amentum
  • Lincoln, NE
  • Amentum, a large government contract company, is seeking a Information Technology (IT) Manager for a pending contract aw...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer - Java - SDV
  • General Motors
  • Lincoln, NE
  • Job Description Software Defined Vehicle (SDV) group that supports the definition, design, and development of continuous...
  • 3/28/2024 12:00:00 AM

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IT Technician - Micro Markets Installation and Support
  • VVS INC
  • Lincoln, NE
  • Job Details Level Experienced Job Location Lincoln Vending - Lincoln, NE Position Type Full Time Description VVS is seek...
  • 3/27/2024 12:00:00 AM

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Desktop Support Technician
  • Pyramid Consulting, Inc
  • Lincoln, NE
  • Immediate need for a talented Desktop Support Technician. This is a 06+ Months contract opportunity with long-term poten...
  • 3/26/2024 12:00:00 AM

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Cloud Systems Administrator
  • HiBid Auctions
  • Lincoln, NE
  • The Cloud Systems Administrator is responsible for managing both cloud and on-premises infrastructure in the HiBid offic...
  • 3/25/2024 12:00:00 AM

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SQL Server DBA/Developer
  • HiBid Auctions
  • Lincoln, NE
  • SQL Server DBA/Developer The Database Administrator/Developer plays a key part in developing industry-leading solutions ...
  • 3/25/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Lincoln, NE
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

Lincoln is the capital of the U.S. state of Nebraska and the county seat of Lancaster County. The city covers 94.267 square miles (244.150 km2) with a population of 284,736 in 2017. It is the second-most populous city in Nebraska and the 71st-largest in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area in the southeastern part of the state called the Lincoln Metropolitan and Lincoln-Beatrice Combined Statistical Areas. The statistical area is home to 353,120 people, making it the 106th-largest combined statistical area in the United ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$108,558 to $153,845
Lincoln, Nebraska area prices
were up 0.8% from a year ago

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