Software Support Manager jobs in Massachusetts
Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Software Support Manager jobs
Manager of IT Support Services
- Talent Software Services, Inc.
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South Boston, MA
FULL_TIME
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Position Overview:
This is a hands-on management position that works independently and as part of a team to achieve results. This position is responsible for managing Client's IT support services function including desktop and application support management and serves as a backup supporting Client's Electronic Health Record (EHR). Liaisons with HMS IT and Client's University IT (HUIT), as necessary, to meet Client customer support needs.
Support service function touches all aspects of the organization including clinical, research, instructional/educational and administrative domains. Highly detail oriented, this person is able to identify, recommend to management, and implement (as necessary) solutions to improve efficiency within the Support Services function and is capable of leading IT projects with project team members from all levels of the school, HMS, and HUIT. Produces written documentation to support internal needs and regulatory requirements. The IT Support Services Manager will abide by and follow the Client's University IT technical standards, policies, and Code of Conduct.
Client Services: As a hands-on support technician, interacts regularly with end users (faculty, staff, researchers, and students) to maintain the smooth operations of the HSDM IT environment. Acts as a key support person of the hardware and desktop applications that keep the school and clinical management systems functioning. Must be able to assess situations, prioritize support needs, and work on multiple competing issues effectively.
Applications administration: Acts as full backup for the Client's Dental Center's axiUm electronic health record and ensure seamless end-user support. As backup, will work with Clinical Applications Director on maintaining and supporting the axiUm system, balancing and prioritizing clinic needs with system capabilities, performance of upgrades and customization of the application; analyzes and resolves database performance, capacity, replication and distributed data issues.
Administration/Liaison: Act as principle liaison with internal customers and out-sourced service providers. Develop solutions to complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors across multiple platforms. Works with the HSDM IT department and HMS Client Services Representative to ensure that all hardware/software support needs are met. Provides support services throughout HSDM by identifying hardware and software malfunctions, developing solutions and reporting issues to the appropriate department and or vendor. Identifies and solves procedural.
problems as they relate to applications and end users.
System Maintenance/Reporting: Test, configure, and provide support for hardware and software. Responsible for HSDM asset and systems management, and supports the implementation and ongoing management/maintenance of LANDesk/Casper throughout the school. A hands-on manager, this position is responsible for closing tickets themselves as well, and assists the team in performing general support, desktop application upgrades, and software installations. Stay current with new technologies and recommend endpoint solutions
Project Management: Participate in or lead projects and provide support and training for complex applications.
Supervisory Skills: Responsible for managing and training, a small team consisting of direct and indirect support technicians. Oversees the completion of projects and efficiently triages service tickets ensuring tickets are prioritized, assigned, and resolved quickly and professionally by the support technicians. Manages the IT Support Services team schedule and ensures appropriate coverage. Approves timesheets, provides regular feedback, and performs annual performance reviews for staff. Ensures the department runs smoothly and customer support needs are met. Keeps immediate supervisor informed and escalates issues as necessary.
Basic Qualifications: (Candidates must meet basic requirements to be considered for this position)
Bachelor's degree, or equivalent professional experience. Must have 5 years of IT experience resolving computer hardware and software issues, and significant knowledge of Windows/Mac and desktop applications.
- 1 Month Ago
Lead Customer Support Specialist
- DataOne Software
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Andover, MA
FULL_TIME
- DataOne Software is a dynamic leader in providing vehicle data and software solutions for the North American automotive markets. We are passionate about building cutting-edge data products and solutio...
- 1 Month Ago
Lead Customer Support Specialist
- DataOne Software
-
Beverly, MA
FULL_TIME
- DataOne Software is a dynamic leader in providing vehicle data and software solutions for the North American automotive markets. We are passionate about building cutting-edge data products and solutio...
- 1 Month Ago
Lead Customer Support Specialist
- DataOne Software
-
Haverhill, MA
FULL_TIME
- DataOne Software is a dynamic leader in providing vehicle data and software solutions for the North American automotive markets. We are passionate about building cutting-edge data products and solutio...
- 1 Month Ago
Lead Customer Support Specialist
- DataOne Software
-
Woburn, MA
FULL_TIME
- DataOne Software is a dynamic leader in providing vehicle data and software solutions for the North American automotive markets. We are passionate about building cutting-edge data products and solutio...
- 24 Days Ago
Application support
- Intelliswift Software Inc
-
North Reading, MA
FULL_TIME
- Pay rate range - $40/hr. to $42/hr. on W2 100% Remote - Candidates applying must be able to work 40 hours/week at minimum for the following shifts: -Sunday to Thursday: 08:00EST-16:00EST -Tuesday to S...
- 26 Days Ago
Software Support Manager jobs at Popular Companies
IP Engineer I, Carrier Operations - Located in Des Moines, IA
- Mediacom Communications Corporation
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Des Moines, IA
- Located in Des Moines, IA Position: IP Engineer I Who we are: S ince 1995, Mediacom Communications has become a coast-to...
- 4/19/2024 12:00:00 AM
Sr Engineer, IT Compliance and Security - Universal Epic Universe
- Universal Orlando
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Orlando, FL
- Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
- 4/19/2024 12:00:00 AM
System Integration Manager
- Universal Orlando
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Orlando, FL
- JOB SUMMARY: The System Integration Manager is a key technical contributor for developing world class, never-been-done-b...
- 4/19/2024 12:00:00 AM
Senior Integration Manager, Ride & Show Engineering
- Universal Orlando
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Orlando, FL
- JOB SUMMARY: Responsible for the integration of multiple disparate underlying technologies into a unified solution deliv...
- 4/19/2024 12:00:00 AM
Technical Specialist, Mechanical Systems – Universal Epic Universe.
- Universal Orlando
-
Orlando, FL
- Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
- 4/19/2024 12:00:00 AM
Interior Design Specialist
- Done Right Remodeling Inc
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Hauppauge, NY
- Job Title: Independent Kitchen and Bath Designer Proficient in 20/20 Design software Location: 275 Marcus Blvd, Suite M,...
- 4/19/2024 12:00:00 AM
Graphic Designer
- Tigertown Graphics
-
Clemson, SC
- Tigertown Graphics Graphic Artist Tigertown Graphics has been designing and printing t-shirts in downtown Clemson since ...
- 4/19/2024 12:00:00 AM
Financial Planning Associate
- Spartan Planning Group
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- Job Title: Financial Planning Associate Location: Greensboro, NC About Spartan Planning Group: At Spartan Planning Group...
- 4/19/2024 12:00:00 AM
About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$126,369 to $179,086
Most Popular Cities in Massachusetts for Software Support Manager Jobs
What does a Software Support Manager do?
Software Support Manager in Fort Myers, FL
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Software Support Manager in Hopkinsville, KY
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Software Support Manager in Huntington, NY
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