Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Title: Technical Support Representative I
Reports to: Technical Support Manager
General Description
Provide technical support to users of SACS Housing Software.
· Windows, SACS Housing Software, Microsoft Office installation
· SACS Housing Software technical support calls
· Must be able to travel to customer sites as needed.
· Must be able to lift 40 pounds.
Skills and Qualifications
· Associates degree in a computer related field is preferred. Equivalent work experience accepted.
· Must demonstrate effective communication, organization, and problem-solving skills.
· Candidate must be able to work with others to achieve corporate goals.
· Must be able to document work flow details.
· Must be able to interpret and convey detailed technical solutions to customers.
· Must be proficient in Microsoft Word, Excel, and Outlook.
Job Type: Full-time
Benefits:
Schedule:
Education:
Experience:
Work Location: In person
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