Software Support Manager jobs in Muskegon, MI

Your home and the people who live and work there are your responsibility. Through effective supervision and leadership and a commitment to HGA’s mission and values, you ensure quality care for the people you serve, and dedicated, motivated, and engaged staff. 

• Model gentle teaching for staff.
• Prioritize responsibilities and time management efficiently to ensure all responsibilities are met. 
• Demonstrate commitment to quality by responsive, professional, and efficient delivery of person-centered services. 
• Maintain good working relationships with clinicians, licensing consultant, and guardians. 
• Ensure all documentation is completed in a timely professional manner. 
• Ensure that the social, personal, and medical needs of each person are met, with appropriate follow up documentation completed in a timely manner. 
• Ensure programs and guidelines are followed as written, including behavioral support, person-centered plans, and other individualized plans of service. 
• Ensure the rights of people living in the home are honored at all times and take necessary actions to remediate any potential or actual violation that occurs, per requirements. 
• Identify and pursue opportunities to increase knowledge and skills to improve management/leadership effectiveness.  
• Lead with clarity, judgement, and commitment to the agency’s mission and values. 
• Demonstrate strong interpersonal and communication skills which reflect integrity, ethics, and respect for all levels of HGA persons served, staff, partners, and stakeholders. 
• Identify problems and take ownership when addressing difficult situations. 
• Demonstrate effective management competencies, as evidenced by fulfilling legal and ethical obligations as outlined in policy, applicable law, rules, or regulations. 
• Maintain on-call availability to manage and coordinate emergency situations. 
• Ensure timely scheduling for staff to ensure the needs of the home are met. 
• Ensure employment obligations are met, i.e., employee evaluations, benefits, PTO tracking. 
• Continuous hands-on monitoring of implementation of HGA’s policies and procedures, as evidenced by positive site review outcomes and licensure. 
• Maintain employee personnel files, clinical charts, and other records in accordance with policy, rule, law, or regulation. 

• Starting pay $22 and up.
• Health, Vison, and Dental Insurance 
• Competitive PTO 
• HSA Account with company match 
• 401k with company match