Software Support Manager jobs in Oregon
Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Software Support Manager jobs
Clinical Software Support Analyst
- Axis Clinical Software
-
Portland, OR
FULL_TIME
-
Hospitals, Physicians and Quality Improvement professionals rely on our clinical outcomes management software to
monitor and improve outcomes and quality of care. Our solutions address clinical quality and performance
improvement, as well as national reporting for hospitals and hospital systems. Our mission: “To improve outcomes and
the quality of care through innovative software, making clinical data meaningful and actionable.”
Position Overview
We are seeking a Software Support Technician to join our team supporting clinical and technical staff in the use and
success of our software. Candidates will be trained on our software applications and support technology to help our
customers with using our software, troubleshooting, training inquiries, software installation and updates.
Responsibilities will include responding to customer support calls and emails, analyzing issues and assisting with
software delivery and installation.
Essential Job Functions:
- Provide clear and accurate telephone and email support in a timely and professional manner.
- Carefully document software issues, defects, service requests, actions performed and resolutions in our Help
- Analyze error messages and troubleshoot software problems as reported by customers.
- Follow up on open issues in a timely manner consistent with established SLAs.
- Assist with software installation and upgrades.
- Perform technical implementation and project assignments.
- Provide unit testing of software patch files.
- Perform other tasks as assigned by management.
- Be punctual, reliable, self-motivated, and courteous.
- Minimum of 5 years’ experience delivering end user software support.
- Must possess excellent oral and written communication skills.
- Knowledge of Windows Server OS, virtual servers, cloud and windows-based systems is desired.
- Experience with remote access tools such as VPN, CITRIX SSL, RDP, VNC and WebEx is highly desirable.
- Knowledge of system integration, interoperability, and system interfaces.
- Experience with help desk ticketing and resolution software.
- Experience with health care and/or database software is highly desirable.
- Associate or bachelor’s degree in a computer related field.
- This is a non-exempt position.
- Hours are Monday - Friday, 7:00 - 4:00 with one hour for lunch from 11:00 - 12:00.
- Occasionally, an alternate shift from 8:00 - 5:00 is required.
- Work is remotely or in our office.
- Competitive salary
- Company paid comprehensive Health, Dental and Vision Insurance
- Paid time off plus paid holidays
- We promote a work/life balance with a positive working environment
- Simplified Employee Pension (SEP) Plan with a Flexible Spending Account (tax advantaged financial account)
- 12 Days Ago
Manager, Digital Customer Success
- Jama Software
-
Portland, OR
FULL_TIME
- Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-d...
- 8 Days Ago
Senior Product Marketing Manager
- Act-On Software
-
Portland, OR
FULL_TIME
- Act-On is a leading marketing automation company servicing thousands of customers worldwide. We are a challenger, a rebel, and a changemaker in the martech space, looking for people who question the s...
- 1 Month Ago
Customer Support/Call Center
- Open Dental Software
-
Salem, OR
FULL_TIME
- Open Dental has multiple ongoing openings in Salem, Oregon for the Support Technician position. It involves phone-based support and online training for our dental office customers in the United States...
- 1 Month Ago
Manager IV, Software (Technical) Support Engineer - (M4)
- Applied Materials, Inc
-
Hillsboro, OR
FULL_TIME
- Key Responsibilities Ensures that warranty costs incurred by Applied Materials meet the business unit's goals, via resolution of equipment problems encountered and elimination of recurring problems. L...
- 1 Month Ago
Brand Advocate & Partner Manager
- Palo Alto Software
-
Eugene, OR
FULL_TIME
- Palo Alto Software is looking for an experienced [position] to join our team.About our company and Eugene, OregonWe’re a friendly team of nearly 70 diverse, world-class experts. Each team member demon...
- 16 Days Ago
Software Support Manager jobs at Popular Companies
IP Engineer I, Carrier Operations - Located in Des Moines, IA
- Mediacom Communications Corporation
-
Des Moines, IA
- Located in Des Moines, IA Position: IP Engineer I Who we are: S ince 1995, Mediacom Communications has become a coast-to...
- 4/24/2024 12:00:00 AM
Sr Engineer, IT Compliance and Security - Universal Epic Universe
- Universal Orlando
-
Orlando, FL
- Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
- 4/24/2024 12:00:00 AM
System Integration Manager
- Universal Orlando
-
Orlando, FL
- JOB SUMMARY: The System Integration Manager is a key technical contributor for developing world class, never-been-done-b...
- 4/24/2024 12:00:00 AM
Senior Integration Manager, Ride & Show Engineering
- Universal Orlando
-
Orlando, FL
- JOB SUMMARY: Responsible for the integration of multiple disparate underlying technologies into a unified solution deliv...
- 4/24/2024 12:00:00 AM
Technical Specialist, Mechanical Systems – Universal Epic Universe.
- Universal Orlando
-
Orlando, FL
- Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
- 4/24/2024 12:00:00 AM
Security Site Supervisor - Armed
- Allied Universal®
-
Stanton, TN
- Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
- 4/24/2024 12:00:00 AM
Security Officer Site Supervisor Armed
- Allied Universal®
-
New Hartford, NY
- Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
- 4/24/2024 12:00:00 AM
Security Systems Service Technician
- Allied Universal®
-
Beaufort, SC
- Overview When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security sy...
- 4/24/2024 12:00:00 AM
About Oregon
Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean.
Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$118,006 to $167,234
Most Popular Cities in Oregon for Software Support Manager Jobs
What does a Software Support Manager do?
Software Support Manager in Fort Myers, FL
Need help with your IRIS accountancy or payroll solution? Speak to our friendly support team via email or phone.
January 28, 2020
Software Support Manager in Hopkinsville, KY
The IT Systems Manager will ideally have the following experience.
February 21, 2020
Software Support Manager in Huntington, NY
Hexagon PPM is seeking a highly motivated customer service-oriented technical support individual.
December 26, 2019