Software Support Manager jobs in Philadelphia, PA

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Quality Manager
  • Talent Software Services, Inc.
  • Elkins, PA FULL_TIME
  • IMPORTANT INFORMATION:

    Role: Product Owner, AIQ - Subco

    Work Location: Philadelphia, PA

    Job Description Summary

    We're looking for a product manager for our next-generation AI/NLP-powered AIQ platform that powers the award-winning Xfinity Assistant chatbot and more. The AIQ Platform is comprised of the systems that support the creation, curation, maintenance, and delivery of content and capabilities to support ideal and intentional omnichannel customer experiences. Within Comcast's Emerging Experiences team, we have a vision of "AQI for All ; leveraging the power of the AQI platform to provide customers with truly personalized experiences across all of our Comcast channels. As the Product Manager, aiQ Platform, reporting to the Executive Director, Product Management aiQ Platform, you will drive the design and development of our core platform enhancements and the experiences across all Comcast channels. These solutions will provide consistent and personalized experiences to Xfinity customers. Working in partnership with the engineering team and key stakeholders across Comcast, you will define and deliver solutions which will provide customers the information they want and need when and where they need it.

    Job Description

    Core Responsibilities

    " Serve as the first point of contact for our products and platform requests to truly understand the needs and business drivers before solutioning.

    " Gather input and employ empathy and design thinking to define scalable product concepts and solutions with deep knowledge of internal and external customers.

    " Work closely with our engineering organization to prioritize and execute defining, building, and implementing key platform features and services that drive a forward-looking and scalable platform.

    " Collaborate with cross-functional product and business teams to launch new services, features, and enhancements and champion the aiQ platform.

    " Lead internal and cross-business working sessions.

    " Write user stories, drive grooming sessions, and prioritize the backlogs of multiple products and programs.

    " Solicit constant feedback from users of the platform to inform the roadmap and feed continuous improvement

    " Support our data instrumentation and analytics strategy, including collection and analysis of KPIs across products

    Preferred Qualifications:

    " Product Experience - 3-5 years of relevant experience in digital product management, human-centered design, agile methodologies,

    " Teamwork strong collaboration skills with experience in bringing together cross-functional teams.

    " Consensus Builder influences partners with diverse points of view and builds consensus.

    " Domain Knowledge experience with platform building and APIs

    " Communication - clearly articulates concepts, ideas, and solutions

    " Big Picture Mindset the ability to zoom in and out of details and balance both technical and strategic demands.

    " Organizational and Management Skills able to break down and track complex projects, to integrate input from multiple sources, and to identify and track dependencies across projects.

    " High Adaptability - Quickly understands new complex systems and processes

    " Execution-oriented - knows the art of the MVP. Breaks down the work into phases, ships experiences, studies how customers react, and iterates.

    " Product Definition creates clear, detailed, and concise user stories with acceptance criteria to convey concepts and ideas to the cross-functional Agile team.

    " Roadmaps and Releases manages release plans and roadmaps to convey delivery plans to all stakeholders.

    " Data Driven - loves numbers and charts and understands the story they are telling.

    Product Owner, AI, digital product management

  • 18 Days Ago

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Quality Manager
  • Talent Software Services
  • Philadelphia, PA FULL_TIME
  • Quality ManagerJob Summary: Talent Software Services is in search of a Quality Manager for a contract position in Philadelphia, PA. The opportunity will be eight months with a strong chance for a long...
  • 2 Days Ago

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Data Analytics Manager
  • Software Methods, Inc.
  • Media, PA FULL_TIME
  • Software Methods is seeking a full-time Data Analytics Manager for our client located in the Media, PA area. The ideal candidate will have at least two years’ experience in a pharmaceutical/healthcare...
  • 18 Days Ago

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Project Manager_Scientific II (Associate)
  • Intelliswift Software, Inc.
  • North Wales, PA FULL_TIME
  • Qualifications: Education RequiredBachelor or Master's degree in a scientific, business, or related healthcare area (or closely related discipline, such as health administration or biological sciences...
  • 19 Days Ago

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Project Manager - Engineering - II (Associate)
  • Intelliswift Software Inc
  • West Point, PA FULL_TIME
  • Qualifications: Education: Bachelors in Science, Engineering or related field with over 10 years of project management experience. Demonstrated interpersonal skills with high level of engagement in co...
  • 9 Days Ago

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IT Project Manager - III (Advanced)
  • Intelliswift Software, Inc.
  • North Wales, PA FULL_TIME
  • Qualifications: Qualifications: The actual Title for this role is : Analytics Project Manager Note: This is a Hybrid role Qualifications Bachelor's degree in business, health care, organizational mana...
  • 9 Days Ago

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0 Software Support Manager jobs found in Philadelphia, PA area

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Technical Business Analyst
  • Axelon Services Corporation
  • Philadelphia, PA
  • Title: Technical Business Analyst Location: Philadelphia, PA (Hybrid) About Job : Technical Business Analyst We are look...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Full Stack
  • Capital One
  • Camden, NJ
  • Locations: VA - McLean, United States of America, McLean, Virginia Senior Software Engineer, Full Stack Do you love buil...
  • 3/28/2024 12:00:00 AM

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.Net Developer/Engineer
  • Artech LLC
  • Philadelphia, PA
  • .NET DEVELOPER/ENGINEER PHILIDELPHIA, PA The duration of this assignment is twelve to twenty-four months and is hybrid. ...
  • 3/27/2024 12:00:00 AM

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GIS Technician
  • American Water
  • Camden, NJ
  • *Share Our Purpose. Be Yourself. Feel Valued.* People are the heart of our business. As an American Water employee, you ...
  • 3/27/2024 12:00:00 AM

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SailPoint Developer Senior Consultant (Remote)
  • Deloitte
  • Philadelphia, PA
  • Position Summary Are you an experienced, passionate pioneer in technology - a solutions builder, a roll-up-your-sleeves ...
  • 3/26/2024 12:00:00 AM

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Senior Software Engineer, Full Stack (Java, Angular, Typescript, AWS)
  • Capital One
  • Camden, NJ
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Full Stack (Java, Angular, Typesc...
  • 3/26/2024 12:00:00 AM

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Lead Software Engineer, Back End
  • Capital One
  • Camden, NJ
  • 1735 Market St (16035), United States of America, Philadelphia, Pennsylvania Lead Software Engineer, Back End Do you lov...
  • 3/26/2024 12:00:00 AM

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Software Developer/Engineer Consultant
  • Global Channel Management, Inc.
  • Philadelphia, PA
  • Job Description: Software Developer/Engineer Consultant needs 7-9 years of hands on experience in designing, developing ...
  • 3/24/2024 12:00:00 AM

Philadelphia, sometimes known colloquially as Philly, is the largest city in the U.S. state and Commonwealth of Pennsylvania, and the sixth-most populous U.S. city, with a 2017 census-estimated population of 1,580,863. Since 1854, the city has been coterminous with Philadelphia County, the most populous county in Pennsylvania and the urban core of the eighth-largest U.S. metropolitan statistical area, with over 6 million residents as of 2017[update]. Philadelphia is also the economic and cultural anchor of the greater Delaware Valley, located along the lower Delaware and Schuylkill Rivers, wit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$122,935 to $174,220
Philadelphia, Pennsylvania area prices
were up 1.0% from a year ago

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