Software Support Manager jobs in Richmond, VA
Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Software Support Manager jobs
- Paramount Software Solutions, Inc
-
Richmond, VA
FULL_TIME
-
Job Details
Hi there,
SCC Technical Support Analyst 2 (731722)
Job Id: 731722
Role : Technical Support Analyst
Location: Hybrid, Locals - 1300 E Main St Richmond, VA 23219
Duration : 12 Months
Question 2
Please list candidate's email address.
Question 3
In what city and state does your candidate PERMANENTLY reside?
Question 4
Is the candidate available to work ONSITE in Richmond, VA 100% for the first month or so? This is REQUIRED.
Question 5
After the initial onsite training,is the candidate available to work ONSITE in Richmond, VA at least 3 days/wk? This is REQUIRED.
Question 6
How soon after an offer can your candidate start?
Description
The SCC seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
The Helpdesk Analyst will possess excellent communication and customer service skills displayed though verbal and written communications. They will also have the ability to assimilate and effectively communicate information, both verbally and in writing, about microcomputer hardware and software.
The Helpdesk Analyst will also have the proven ability to establish and maintain effective, professional working relationships with Commission staff, following best practices of customer service principles.
Skill
Required / Desired
Amount
of Experience
Recent experience in a full-time Help Desk/Technical Support position
Required
2
Years
Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod
Required
2
Years
2 or more years of experience entering information and working with a trouble ticket, issue tracking system
Required
2
Years
Experience and proficiency with Microsoft, Visio, SharePoint and Office applications
Required
2
Years
Proven analytical and problem-solving abilities
Required
2
Years
Excellent verbal and written communication skills
Required
2
Years
Ability to work independently with minimal direction and as a team
Required
2
Years
Highly motivated and self-directed
Required
2
Years
Ability to present ideas in business-friendly and user-friendly language.
Required
2
Years
Ability to work independently with minimal direction and as a team
Required
2
Years
Highly motivated and self-directed
Required
2
Years
Knowledge of Active Directory
Nice to have
2
Years
CompTIA A Certification
Nice to have
2
Years
Experience with Symantec's Altiris and Ivanti's Service Desk.
Nice to have
2
Years
- 1 Month Ago
- Red Hat Software
-
Remote, VA
OTHER
- What you will do Design and implement effective, high-impact technical and business solutions for Red Hat's customers with a focus on our emerging technologies Contribute to and share complex, reusabl...
- 1 Month Ago
- Cybertech Systems and Software Ltd
-
Richmond, VA
CONTRACTOR
- Role-Project Manager Location : HYBRID in Richmond, VA (3 days onsite a week) Interview: VIRTUAL (No flexibility on this) Length: 12-month contract with rolling extensions. Project Manager The Project...
- 19 Days Ago
- S M Software Solutions Inc
-
Richmond, VA
CONTRACTOR
- If you are open to new professional challenges and seeking a role where your skills can truly shine, I encourage you to consider this opportunity. If you find this opportunity aligns with your career ...
- 1 Month Ago
- Cornerstone Support Services, Inc.
-
Providence, VA
FULL_TIME
- Caregiving Employment Opportunities! Competitive Wages Health Care Benefit Options Career Track Program Options for Flexible or Set Schedules 401k with Employer Match Paid Holidays/Sick/Vacation Enjoy...
- 5 Days Ago
- C&F Mortgage
-
Midlothian, VA
OTHER
- Overview Provide IT technical support in the processes and workflows in the use of Encompass and nCino to end-users to various branches and assist as needed. Responsibilities Essential Duties and Resp...
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0 Software Support Manager jobs found in Richmond, VA area
- Careerbuilder-us
-
Richmond, VA
- Please apply online at https://www.jobs.virginia.gov/jobs/senior-data-business-analyst-wage-richmond-virginia-united-sta...
- 4/23/2024 12:00:00 AM
- V-Soft Consulting
-
Richmond, VA
- PL/SQL Developer - Remote Primary Location: Richmond, Virginia V-Soft Consulting is currently hiring for a PL/SQL Develo...
- 4/23/2024 12:00:00 AM
- CGI
-
Richmond, VA
- PowerBuilder Developer Category: Software Development/ Engineering Main location: United States, Virginia, Richmond Posi...
- 4/23/2024 12:00:00 AM
- Softpath System LLC
-
Richmond, VA
- Job Title: Assoc/Lan Administrator Preferred bill rate: *** Length of assignment: 1 yr How many positions: 1 What is the...
- 4/22/2024 12:00:00 AM
- Crescens, Inc.
-
Richmond, VA
- Job Title: Data Project Manager Duration: 7+Months Location: Richmond, VA *Local candidates only please*** **Candidate m...
- 4/22/2024 12:00:00 AM
- NR Consulting
-
Richmond, VA
- Job Requirements: • We are currently seeking a Business Analyst to support our Data Protection and Governance Program. T...
- 4/22/2024 12:00:00 AM
- Careerbuilder-US
-
Richmond, VA
- Please apply online at https://www.jobs.virginia.gov/jobs/senior-data-business-analyst-wage-richmond-virginia-united-sta...
- 4/20/2024 12:00:00 AM
- Tri-Force Consulting Services, Inc.
-
Richmond, VA
- Job Description Title: System Analyst Duration: 04 Months Client: Virginia Information Technology Agency Location: Richm...
- 4/20/2024 12:00:00 AM
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