Software Support Manager jobs in Spartanburg, SC

Knowledge for the world of tomorrow.

Siemens Smart Infrastructure combines the real and digital worlds across energy systems, buildings and industries, enhancing the way people live and work and significantly improving efficiency and sustainability.

We make an impact.

Within the Business Unit Electrical Products (EP) we are shaping the future of all products and technologies for a smart electrical infrastructure that is seamlessly integrated in connected, efficient, and sustainable eco-systems. Our worldwide teams ensure a secure, resource-conserving "Electrification 4.0" throughout our digital power monitoring solutions and products for switching, protecting, monitoring, and controlling low voltage loads.

Do you have IT education / experience? We are looking for a Manufacturing IT Support Supervisor

This is a permanent position to join the IT Manufacturing team!

The key elements of this role involve:

• Coordinate and lead our primary IT support team.

• Recruiting, training and evaluating staff members

• Develop user manuals, policies, procedures and safety protocols.

• Staying up to date with field advancements and ensuring the team receives refresher training as well.

• Deliver effective support through communication, timely follow-through and incident management.

• Make sure 5s, 7 waste and other lean principles are applied in the area.

• Oversee installation, configuration, maintenance and troubleshooting of end user workstation hardware, software, mobile and peripheral devices.

• Assist in developing long-term strategies and capacity planning for meeting future hardware and technology needs.

• Conduct research on technology products, services, protocols and standards in support of hardware procurement and development efforts.

• Coordinate the team to provide training and support to, end users and staff on equipment operation and other issues.

• Coordinate the Installation, configuration, testing, maintaining, monitoring and troubleshooting end user, jobsite and office network hardware, peripheral devices, printing/scanning devices, presentation equipment and other products.

• Coordinate hardware and peripheral equipment improvements, upgrades and repairs.

• Supports the implementation of new technologies, processes, and equipment.

• Research unusual issues/solutions the site may encounter.

• SAP Local Role Coordinator

Helping us drive our future vision, your toolkit may include some of these key skills.

• Bachelor’s degree in computer science or IT related field, or 5 year’s IT systems or relevant experience.

• Excellent interpersonal and leadership skills

• Strong written and verbal communication skills

• Knowledge of manufacturing operations, production, and computer data collection systems

• Strong technical knowledge of network and PC operating systems

• Extensive Network and Infrastructure support experience.

• Knowledge & understanding of Windows, Internet, Office, etc.

• Knowledge in SAP, Electronica and DMM is a plus.

• Be able to lift 30 lbs.

• Able to complete Scissors lift certification.

Who will your key partners be?

The position will be working directly with Plant’s IT Support Team to provide support to Management and shop floor employees.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We want you to enjoy being a part of our Siemens family, so here is the final thing you need to know about us

We celebrate the fact that our employees are individuals and have different wants and needs. If we all thought the same, we would never think of anything new. That’s why we recruit phenomenal minds from all walks of life. We recognize that building a diverse workforce is critical to the success of our business, therefore we encourage applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

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Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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Job Family: Manufacturing

Req ID: 368284