Spa Manager jobs in Bethesda, MD

Job Description:

Crystal Spa is a steadily growing and highly beloved spa store, loved and praised by customers. We aim to provide a relaxing and healing Spa atmosphere, promoting health, beauty, and a sense of comfort through our core culture of "Love." We strive to create a positive and uplifting work environment that enhances employees' sense of value, accomplishment, and belonging.

Currently, we are seeking an energetic and reliable Spa Manager to help us become a beloved Spa destination around Herndon and Reston.

As the Spa Center Manager, you will oversee and organize the overall operations of the spa center, maximizing profits through exemplary customer service and customer satisfaction. Our ideal manager will understand the importance of collaboration and will guide employees to operate at the highest efficiency through coordination, communication, and teamwork.

This position will be responsible daily spa operations, with a focus on achieving sales goals (emphasizing effective marketing strategies) and providing exceptional customer service. We believe in performance-based compensation, so if you are continuously striving to excel, seeking opportunities for creativity, and pursuing personal growth, then you've found the right workplace!

***Please note: weekend availability is a must***

If you:

• Possess an outstanding personality and exceptional interpersonal skills.
• Consider yourself a genius in sales and marketing, capable of helping us grow the business and maximize profits and revenue.
• Are a dynamic leader capable of managing a diverse workforce.
• Have excellent communication skills and can establish good relationships with employees and stakeholders.
• Consider yourself an excellent organizer.
• Are an empathetic person, able to put yourself in others' shoes.
• Experience in the spa industry is a plus, but not required! We will teach you everything you need to know in the spa industry.

Responsibilities:

• Overcoming objections during the sales process to increase the membership base.
• Conducting data analysis to drive business decisions and success.
• Exercising good judgment, working independently, with minimal supervision.
• Planning and directing to meet the daily operational needs.
• Efficiently tracking employee schedules to optimize productivity, revenue, and profits.
• Maintaining the maximum cleanliness and soothing atmosphere of the premises.
• Ensuring high customer satisfaction, resolving customer dissatisfaction, and addressing service complaints.
• Ensuring compliance with all Crystal Spa's cultures, policies, and procedures, in addition to local, state, and federal laws and regulations.
• Hiring, training, supervising, developing, and mentoring future front desk administrators, following Crystal Spa's culture, policies, and procedures.
• Motivating and empowering the team to achieve high standards.
• Oversee the daily operations of the spa, ensuring smooth and efficient functioning.
• Manage and supervise spa staff, including hiring, training, and scheduling.
• Develop and implement spa policies and procedures to maintain high standards of service.
• Monitor inventory levels and order supplies as needed.
• Maintain a clean and organized spa environment.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Coordinate with vendors and suppliers to ensure timely delivery of products and services.
• Lead regular staff meetings to communicate updates and address any issues or concerns.

What's in it for you?

• Excellent opportunity to implement creative strategies and help our spa center thrive.
• Growth opportunities.
• Competitive compensation.
• Commission opportunities and generous bonuses.
• Employee discounts.

Qualifications:

• Strong organizational and time management skills to effectively manage multiple tasks and priorities.
• Excellent phone etiquette and communication skills to interact with customers, staff, and vendors.
• Basic math skills for inventory management, financial reporting, and budgeting purposes.
• Previous experience in an administrative role or spa management is preferred.

Crystal Spa is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protected veteran status.

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Employee discount

Experience level:

• 3 years

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person