Spa Manager jobs in North Charleston, SC

About Us:

The Spa of Charleston, nestled within the iconic Francis Marion Hotel in Charleston, SC, is dedicated to excellence in hospitality and wellness. As a luxury wellness destination, we offer a serene retreat amidst the vibrant energy of Charleston's historic district. Our team is characterized by professionalism, agility, and innovation. We seek passionate individuals with a servant's heart, committed to delivering exceptional guest experiences and enhancing wellness.

Why Join Us?

- Exceptional Work Environment: At The Spa of Charleston, we prioritize creating a positive and supportive work environment where team members are valued and respected. Our inclusive culture fosters collaboration, creativity, and personal growth, making it an ideal place to thrive professionally.

- Opportunities for Growth: We believe in investing in our team members' development and offer ample opportunities for growth and advancement within the company. Whether you're looking to expand your skills, take on leadership roles, or explore different areas of the spa industry, we provide the resources and support to help you achieve your career goals.

- Wellness Programs: As a wellness destination, we are committed to promoting holistic well-being, not only for our guests but also for our team members. We offer comprehensive wellness coaching programs designed to support your physical, mental, and emotional health, ensuring that you feel energized and balanced both inside and outside of work.

- Beautiful Location: Located within the historic Francis Marion Hotel in Charleston, SC, our spa enjoys a picturesque setting amidst the city's charming streets and iconic landmarks. With stunning views of Charleston's church steeples and famous harbor, working at The Spa of Charleston offers a unique and inspiring backdrop for your career.

- Passionate Team: Joining The Spa of Charleston means becoming part of a team of passionate individuals who are dedicated to delivering exceptional guest experiences and promoting wellness. Our team members embody our values of professionalism, innovation, and kindness, creating a warm and welcoming atmosphere for both guests and colleagues alike.

- Impactful Work: Working at The Spa of Charleston allows you to make a meaningful impact on the lives of our guests by helping them relax, rejuvenate, and enhance their well-being. Whether you're providing exceptional service, developing innovative wellness programs, or contributing to the success of the spa, your work has the power to positively influence others' lives.

- Prestigious Reputation: As a luxury wellness destination, The Spa of Charleston has earned a prestigious reputation for excellence in hospitality and service. Joining our team means aligning yourself with a brand known for its commitment to quality, professionalism, and guest satisfaction, enhancing your own professional reputation in the process.

Position Overview: Spa Manager

Location: Charleston, South Carolina

As the Spa Manager, your role is multifaceted, encompassing leadership, operational management, revenue growth strategies, staff development, inventory management, performance monitoring, client relationship management, marketing collaboration, compliance, and industry awareness. Leading a diverse team, you will foster a positive work culture while ensuring seamless service delivery and maximizing revenue opportunities through effective strategies such as retail sales and upselling. Your focus on staff training and development will elevate performance standards, while meticulous inventory management will optimize stock levels and minimize waste. Monitoring key performance indicators and cultivating strong client relationships will be pivotal in maintaining exceptional standards of service, complemented by collaboration with the marketing team to drive spa traffic and revenue. Upholding compliance with regulations and industry best practices, as well as staying abreast of industry trends and innovations, will ensure the spa remains competitive and continually enhances the guest experience.

Responsibilities:

- Adhere to facility and company policies, ensuring high standards of service delivery.

- Hold an active esthetics or massage license and perform services as required.

- Act as the primary liaison for spa opening procedures, overseeing completion and communication with relevant parties.

- Provide outstanding customer service, actively soliciting and utilizing guest feedback for continuous improvement.

- Recruit, train, and mentor staff, ensuring adherence to all policies and standards. Monitor certifications, payroll, and attendance.

- Develop therapist schedules to ensure optimal coverage within budget constraints.

- Demonstrate expertise in Valmont, Eminence Organics, and Farmhouse Fresh products and services.

- Proficient in spa booking software, including Book4Time.

- Train staff in providing Five-Star service, emphasizing warmth, anticipation, and luxury etiquette.

- Facilitate departmental meetings, fostering strong communication and teamwork.

- Ensure accurate portrayal of the guest experience, maintaining facility cleanliness and safety.

- Conduct regular inventories and prepare revenue reports.

- Monitor professional product inventories, linen usage, and service protocols.

- Implement effective inventory and purchasing procedures.

- Support promotional activities and membership sales as directed by leadership.

- Maintain equipment, sanitation procedures, and checklists through routine inspections.

- Ensure appropriate facility supervisory coverage through the Manager on Duty (MOD) system.

Qualifications:

- Proven leadership experience in the spa or wellness industry.

- Active license in Massage Therapy or Esthetics preferred.

- Bachelor's degree in Business Leadership, Sales, Marketing, or related field preferred.

- Strong interpersonal skills with a focus on teamwork and collaboration.

- Track record of achieving sales targets and driving revenue growth.

- Excellent organizational and communication skills.

- Proficiency in Microsoft Office suite and spa management software preferred.

- Flexibility to work evenings, weekends, and holidays as needed.

Join us in creating exceptional guest experiences and promoting wellness in the heart of Charleston!

Job Type: Full-time

Pay: $30,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have experience with the Book 4 Time scheduling and inventory management platform?

License/Certification:

• massage or esthetics license (Required)

Work Location: In person