Spa Supervisor - Casino jobs in Idaho

SUMMARY

The Spa Technician is a Cedar Spa service provider, must be licensed by the state of Idaho, licensed massage therapist, licensed cosmetologist, licensed esthetician, licensed nail technician or a licensed barber. Will provide services that fall within their scope of practice, must be a self-starter and will be responsible for selling products, as well as providing excellent customer services. Must project an image of friendliness, professionalism and willingness to provide personalized services to best suite guest needs, while providing the best-in-class quality spa experience.

All Team Members are required, on a continual basis to…

Comply with all property and department policies, practices and procedures. Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution. Maintain a professional departmental, company and community reputation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but not limited to the following:

Must have basic knowledge and skill of providing services but not limited to

 Provide spa services to guests in a timely, courteous, and efficient manner.

 Must be willing to orient/coordinate and promote the Cedar spa at events off property such as; tradeshows, hiring events, craft fairs, bridal shows, etc.

 Conduct pre and post treatment consultations for client, to suggest the best needs of the client.

 Must have knowledge and confidence in recommending retail, upselling services, and rebooking clients.

 Proactively develop new customers.

 Must be able to reach all goals set by upper management, with an emphasis on revenue goals.

 Stay up to date on latest trends and techniques in the spa industry.

 Update and maintain customer information records, such as service provided and suggested.

 Follows all State requirement and maintains work area with necessary supplies, sanitation and disinfection procedures ensuring area is always clean and sanitized and ready to be used.  Attend all staff meetings and continuing education workshops pertaining to your license.

 Participate fully in maintaining back bar product and inventory every month.

 Often times will have to run spa front desk duties including but not limited to, answering phones, cash handling, starting day, closing out the day with all end of day reports.

 Must be able to work both independently and as a member of a team.

 Some cash handling is required.

 Able to work nights, weekends, events, casino/hotel promotions, holidays, including festival and fair.

 Duties and responsibilities will include other activities and areas as needed to carry out spa/hotel functions.

Must maintain strict confidentiality of all information processed though the department including records, reports, documents, conversations, clients’ information, etc. A breach of confidentiality will be subject to appropriate disciplinary action, up to and including termination from employment.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSE, AND REGISTRATIONS

 Idaho Occupational & Professional License (Massage Therapist, Esthetician, Cosmetologist, Nail Technician, or Barber)

 Insurance covering your licensed occupation.

EDUCATION AND/OR EXPERIENCE

Spa Technicians will receive up to 20% commission, plus hourly rate, for service sales provided. and receive retail sales commissions up to 10%.

 High school diploma or equivalent, and Idaho Licensed Esthetician, and/or Idaho Licensed Cosmetologist, and/or Idaho Licensed Massage Therapist, and/or Idaho Licensed Nail Technician, and/or Idaho Licensed Barber, with 1 years’ spa experience. (G4)

SPECIAL QUALIFICATIONS:

 Candidate must be a motivated self-starter.

 Exceptional customer service skills.

 Any continuing education to help increase revenue.

 Knowledge of retail operations.

 Solid computer skills. Proficient in Word, Excel, email, and other Microsoft business applications.

 Excellent verbal, written and interpersonal communication skills.

 May carry own insurance per professional license.

SAFETY REQUIREMENTS

Safety is a core value at Shoshone-Bannock Gaming/Hotel. The ability to work safely and prevent personal injury is a key job requirement of every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.

LANGUAGE SKILLS

Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply commonsense, understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problem solving several concrete variables. Must be able to communicate effectively in person, while on the phone, while using intercom/microphone, and in writing.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the position, the employee is regularly required to talk and hear. The employee is also regularly required to stand on a hard surface for long periods of time (minimum 6-10 hours), walk, sit, and use hands and fingers, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb, or balance and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.