Special Events Manager - Casino plans, coordinates, and improves special events designed for a casino in order to bring back guests. Negotiates contracts and obtains competitive bids from vendors to ensure the lowest bid with the highest quality of service and products. Being a Special Events Manager - Casino supervises and evaluates special events staff. May require a bachelor's degree or equivalent. Additionally, Special Events Manager - Casino typically reports to a director. The Special Events Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Special Events Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
JOB SUMMARY: The host will be responsible for meeting, greeting and building relationships with guests to promote loyalty and repeat visits. Work closely with Summit Rewards to maintain guests on the casino floor. Answer questions, concerns and comping issues pertaining to their play account. Maintain a professional relationship with guests while providing specialized attention. Enhance the growth of gaming revenues through the development of the guest database.
SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
Revised 10/18
MINIMUM EDUCATION REQUIRED FOR POSITION: High school diploma or GED equivalent required.
PHYSICAL REQUIREMENTS: Ability to endure prolonged periods of standing, sitting and moving throughout the casino. Must be able to bend, squat, and able to lift at least twenty five pounds (25 lbs). Manual and finger dexterity required for computer and routine paperwork.
SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: Must possess excellent communication skills as well as guest service. Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, with extreme attention to detail. Must have strong computer and math skills, thorough understanding of casino games, and player rating programs. Thorough understanding of the local agricultural community and general familiarity with guests. Dresses and acts professionally at all times and is the primary contact for high-end players. Provides courteous, hospitable service. Prohibited from becoming personally involved with guests, fraternizing, sharing gossip, innuendo or personal information. Maintains highest level of confidentiality and discretion.
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