Strategic Customer Success Manager jobs in the United States

This B2B SaaS company has been in business for 20 years and is working with Fortune 1000 client companies. They are seeking a proactive and data-driven Customer Success Manager to join their dynamic CS team. In this high-volume, low-touch role, you will manage a large portfolio of accounts, ensuring customer satisfaction and retention through automation, data analysis, and proactive engagement. Your goal is to maximize product value, leveraging insights and efficient processes to guide customers in adopting innovative SaaS solutions. Position is full-time, direct hire, and fully remote in the following states: Washington, Idaho, Michigan, Pennsylvania, Virginia, North Carolina, Tennessee, Texas, Arizona, and Oregon.

Required Skills

• 4 years in SaaS Customer Success or related field
• Strong data analysis and tech knowledge (Excel/Spreadsheets)
• Proven experience managing high volumes of accounts (50-100)
• Ability to create automated processes and templates for efficient customer engagement

Bonus Skills

• Experience with Tableau or Power BI to tell data-supported stories
• Knowledge of workforce management or HCM solutions
• Experience in handling technical issues and advocating for customer needs
• Familiarity with QBR/ABR value demonstration

Perks

• Employee stock options and comprehensive health benefits
• Flexible work environment with remote options
• Annual wellness and home office stipends
• Career growth and development opportunities