Student Activities Officer jobs in Richmond, VA

Objectives: To guide 5-13 year old members through fun and dynamic activities; and to provide exceptional customer service by going above and beyond for both youths and adults

Reports to: Youth Activities Manager

Criteria:

AEA certification

CPR and AED Certification

Proficient oral, written, and technology communication (email/text) skills

As an AFF team member, responsibilities include, but are not limited to:

• To Get & Keep Members.
• Perform duties according to the companys Mission, Vision, Pillars of Success, Service Standards, and Business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.

• Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible.

• Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.

• Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.

• Arrive to work 5 minutes early. Wear department-specific uniform.

• Actively participate in all department and club meetings.

• Be a team player by contributing to both club and organizational goals.

• Maintain open and honest communication with the team, partnering together as fitness professionals.
• Read and sign the communication log.

As a Youth Activities Attendant, additional responsibilities include, but are not limited to:

• Align with company and industry guidelines in order to provide appropriate instruction according to the level and type of class and/ or activity.

• Provide a fun, energetic and safe environment for participants.

• Actively promote and seek new participants for all Youth Activities as well as renewing current participants.

• Perform other duties as reasonably assigned.