Supply Chain Management Analyst jobs in Casper, WY

Supply Chain Customer Service Representative

Job Summary

The Supply Chain Customer Service Representative sits at the heart of the company, bridging the production and transportation functions with our customer needs. This role combines a variety of activities related to counter and inside sales activities with a focus on selling industrial gases and welding supplies via phone and walk-in interactions. Your main responsibilities will focus on assisting customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.), troubleshooting complex issues with customer processes/needs, completing warehouse related activities such as cycle counting, shipping and receiving of product, and supporting the branch delivery driver role via logistical support and sometimes back-up delivery driving.

Our team works well together and will require candidates to demonstrate dependability, accuracy in transactions, professional in interactions, skilled in follow up, enjoyment in process adherence, and experience in managing customer accounts including receivables. We will train you to learn our products - compressed and liquefied gases (oxygen, nitrogen, argon, acetylene, etc.), stick/MIG/TIG welding machines, filler metals and related items. We will also train you to meet the needs of customers and team members alike. You have to be ready to grab opportunity and build your career.

Responsibilities:

• Assist customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.)
• Troubleshooting complex issues with customer processes/needs
• Complete warehouse related activities such as cycle counting, shipping and receiving of product
• Support the branch delivery driver role via logistical support and sometimes back-up delivery driving. You will obtain your CDL B license with your HAZMAT endorsement within 90 days of hire – this redundancy is a requirement for all roles relating to customers

Requirements:

• Bachelor's degree is required
• Ability to work well both independently and within a team
• Physical movement (lifting, rolling, maneuvering) of products including moving atmospheric gas cylinders with a cart and boxes of 60 pound wire
• Valid Driver’s License with a good driving record

Preferred Qualifications:

• Work history in a distribution or industrial based environment – we aren’t pretty, but we are necessary
• Deep love of working within processes to ensure accuracy and success
• Skilled in building and maintaining customer relationships
• An eye for detail – we need someone who can find the needle in the haystack
• Strong analytical and problem-solving skills

Pay Range: $24-30/hour with top end of range for individuals with gas distribution experience

Benefits:

• Profit Sharing
• 401k
• Health and Dental Insurance
• Long Term Disability and Life Insurance
• Paid Sick, Vacation, and Holiday pay

About Rocky Mountain Air Solutions

Rocky Mountain Air Solutions exists to make life better. We focus on building trusted partnerships with our customers and then ensuring that they have the variety gases and industrial supplies that they need for their everyday business. We operate with our core values at the heart of every single thing that we do. We ensure that we support each other and our customers. We never give up. We celebrate our wins and work through our failures. We make the tough decisions and stay calm in the chaos of the daily work day.

Benefits:
401K, Life Insurance, Long Term Disability, Medical, Dental and Vision, Paid Holidays, Paid sick days, Tuition Reimbursement, Vacation/paid time off, Vehicle Allowance

About the Company:
Rocky Mountain Air Solutions

Are you fascinated by how the world works?

Do you wonder what is the power behind our growth as a nation and as a world?

Do you want to be a part of it? We do too!

Rocky Mountain Air Solutions (RMA) is a dynamic and independent distributor of Industrial, Medical, Specialty, Compressed and Cryogenic Gases in the Rocky Mountain Region. Founded in 1924 as United States Welding Works, we then renamed as United States Welding before maturing into Rocky Mountain Air Solutions in 2017.

Our heritage is about more than being the leading supplier of atmospheric gases. It’s about creating an experience of flawless dependability for our customers. We’ve stood the test of time by adapting to meet the demands of the changing market. Our success is a result of long-term relationships, consistently meeting quality expectations and excellent customer experience. You can count on us for flawless dependability. We always have the gases you need — when you need them.

At Rocky Mountain Air Solutions (RMA), we focus on our customer experience. We believe that exceptional customer service should be the expectation, not the exception. For us, it is our privilege to serve you. By intentionally redefining customer service expectations, we promise to work faster, better, and differently. Most importantly, we follow through. Customers can depend on our services and products because we emphasize flawless customer service experience. Success is defined when our partnership creates and maintains life-long relationships with the people we serve. We are more than your vendor; we are your partner in business.

At Rocky Mountain Air, our customers are our partners. Beginning a relationship starts with cultivating trust and communication through questions and honest, straightforward explanations about how we can help. With some creative thinking, we’ll come up with a solution that makes the most sense for your business. At RMA, it’s easy to see the passion and commitment behind our dedication to flawless dependability every day.

Rocky Mountain Air cultivates a culture of safety. It’s the heart of who we are and what we do. We dedicate attention to intensive quality control, product testing, employee education, and on-time delivery. In fact, we’ll do the worrying so you don’t have to. Experience our passion in service, quality, safety – and commitment to serving you. We are always just a quick phone call away.

Diligent… Driven… Demanding… these are just some of the words that we use to define ourselves. We are a driven company that aims at being better tomorrow than we were today. We begin with driving our operations through processes, limiting our errors and ensuring that we can keep our focus on what matters most: our customer. As a business, we have a choice on what to focus our collective efforts on improving. Our choice is continually on our service. We set high expectations for competence, professionalism, and kindness in every transaction. We look for people who are willing to dive in and lead our future. This company aims to be something great – are you ready?

Core Values

• On Belay - The climber's code - I commit to you as you commit to me.When climbing, you are tied to each other. When you yell, "On Belay!" your Belayer responds with "Belay On." Those words commit to protection from catastophe. When you lose your footing and slip, this commitment saves lives. In our work, we climb together, always there for each other. We trust each other through the climb and then we celebrate our summit together. And to that, we say, "On belay!"
• Put Your Cape On - Customers rely on us for the delivery of our products to run their businesses. When they have an emergency, we show up. Our proactive approach to resolve issues early makes all the difference. We will do whatever it takes to do the job well and correctly. 
• There is Always a Way - We always find a way. Our unrelenting tenacity moves mountains. We never stop. We never say can't. We never give in. We always keep asking.
• Good News Fast... Bad News Faster - Communicating bad news is the bravest thing we do. We cannot solve a challenge we are not willing to admit that we have. Bring the bad news in the beginning. Communicate fast. Communicate thoroughly. Communicate powerfully.  
• Make the Difficult Decisions - Protect the Core. Just like a mountain, our foundation is built on bedrock. Difficult decisions require making choices that build for the future rather than taking the easy path. 
• Calm in the Chaos - In an emergency, laser focus on the execution for the resolution. Map your steps, keep a cool head, a clear mind and trust you are making the best decisions for the situation. This is where the processes earn their keep - they are your way out. Take a deep breath, plan your move and execute. Calm in the chaos.

We offer all the standard benefits like medical and dental insurance, Long-term Disability and Life insurance, 401K, paid holidays, paid vacation and sick time.

• Casper, WY

• Rock Springs, WY

• Cheyenne, WY

• Laramie, WY

• Scottsbluff, NE

• Sterling, CO

• Greeley, CO

• Denver, CO

• Colorado Springs, CO

• Grand Junction, CO

• Price, UT

• Orem, UT

• Salt Lake City, UT

• Ogden, UT

• Pocatello, ID - served out of Ogden, UT

Company Size:
100 to 499 employees

Industry:
Chemicals/Petro-Chemicals

Founded:
1924

Website:
http://www.rockymountainair.com/