Support Services Specialist jobs in Olive Branch, MS

Job Overview: We are seeking a Support Specialist to join our team. As a Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication skills, the ability to analyze data, and a dedication to delivering excellent service. If you are bilingual and have experience in customer support, we encourage you to apply. Responsibilities: - Provide prompt and courteous customer service via phone, email, and chat - Communicate effectively with clients to understand their needs and resolve any issues or concerns - Perform data entry tasks accurately and efficiently - Analyze customer data to identify trends and provide recommendations for improvement - Maintain a high level of professionalism and phone etiquette at all times - Assist with sales inquiries and provide product information to potential customers - Collaborate with cross-functional teams to ensure customer satisfaction - Multilingual candidates may have the opportunity to assist clients in their preferred language Skills: - Strong customer service skills with the ability to handle challenging situations - Excellent verbal and written communication skills - Bilingual proficiency in English and another language is a plus - Proficient in data entry and comfortable working with various software applications - Ability to analyze data and identify patterns or trends - Knowledge of phone etiquette and professional communication techniques - Sales experience is preferred but not required Location: , We offer competitive compensation packages, including benefits such as medical insurance, paid time off, and opportunities for career growth. If you are passionate about providing exceptional support to clients and thrive in a fast-paced environment, we would love to hear from you. Please note that only qualified candidates will be contacted for further consideration.

Job Type: Full-time

Pay: From $15.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person