Surfer - Web jobs in Kingsport, TN

JOB SUMMARY / DESCRIPTION

The Web Transactions Business Unit Manager will create a sustainable business within ECRS that functions independently of the broader organization. The Business Unit Manager will perform the duties of product ownership, cost management, working across departments to break down silos, driving the narrative, and pushing sales. The Business Unit Manager will co-create, along with the self-managing scrum team, a product to delight our stakeholders. They will also be responsible for managing the PEM and Services team that support Web Transactions to ensure customer satisfaction and retention.

The Web Transactions Product Owner will build a product roadmap that will delight executive stakeholders, but that also aligns with best practices to provide the balance of predictability and market-responsiveness that only they can provide. They will properly define the product vision, groom, and manage the product backlog, and deliver the data they need to succeed, while understanding the difference between the Business Unit Manager and Product Owner roles so that each role can perform effectively. The Product Owner is ultimately responsible for the judgment call on the performance at each iteration, deciding if the team needs to go back to the drawing board or if they can move on to the next steps. The greatest responsibility of a Product Owner is to ensure that the product creates value for its customers and users, as well as ECRS.

RESPONSIBILITIES

PRODUCT OWNER

• Serve as a voice to project the expectations of stakeholders on new or already existing products. 
• Highlight product features in a manner clearly understandable to the development team. 
• Coordinate with business owners to develop product vision and negotiate prioritization (and ultimately product realization) through future releases. 
• Map out project dependencies to inform the necessary sequence of development.
• Manage and develop product backlog, as well as user stories backlog for implementation. 
• Conduct backlog grooming meetings with the team. 
• Attend sprint planning and demo meetings to give feedback on sprint achievement, as well as to scrum team. 
• Serve as the primary conduit back to business or technical stakeholders, but all team members should have exposure and engage directly with business and technical stakeholders. 
• Make decisions (ideally in real-time) on behalf of business and technical stakeholders; Fulfilling this expectation requires a strong understanding of business dynamics and priorities...as well as trust. 
• Monitor the progress of product development, as well as plan for product release. 
• Contact customers and end users to obtain information on expected product features. 
• Provide reports to update management and stakeholders on product development operations. 
• Analyze customer opinions and feedback to determine features or components that will add good value to a product. 
• Participate in agile conferences and study relevant scrum material to update job knowledge/skills. 
• Constantly exchange ideas with Product Owners within the organization. 
• Assess product value stream to identify areas that require improvements. 
• Measure product performance as well as value delivered to clients to adjust where necessary.
• Develop and implement action plans for building and sustaining demand for a product.
• Ensure implemented product features add value to end users and increase company returns. 
• Responsible for lifecycle management and up time of software security certificates used by your products.

BUSINESS UNIT MANAGER

• Drive the WebCart narrative across all stakeholders inside and out of the organization.
• Collaborate with Marketing to create materials to enhance the sales process and educate stakeholders on WebCart innovations.
• Support the Sales and Customer Care teams in their efforts towards selling WebCart by answering questions and meeting with potential retailers.
• Create reports to inform the Executive Team on WebCart sales progress.
• Use accounting data, identify pricing and sales strategies that will enhance WebCart's profitability.
• Work with all ECRS departments to facilitate WebCart sales and implementation.
• Responsible for a minimum 25% of working time actively engaging with customers, including but not limited, to phone calls, webinars, communication through tickets, onsite visits, and community forum management.
• Work across the Product Teams to lower WebCart hosting costs.

QUALIFICATIONS

• Education and Training: Training and certification as a professional scrum product owner (PSPO) or as a certified scrum product owner (CSPO) is crucial for the position.
• Leadership Skill: Product owners can direct and motivate the product development team of an organization. 
• Analytical Skill: They can conduct surveys to determine the most appropriate feature to add to a new or existing product. 
• Interpersonal Skill: They are adept in working with user groups and scrum teams to obtain and analyze user stories. 
• Communication Skill: They are expert communicators, making sure there is buy-in from stakeholders on all major decisions and strategy and clear instructions and deliverables for the developers. 

ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.

ABOUT ECRS:

ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity of a high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.

We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.