Job Summary:
The Client Engagement Manager has multiple responsibilities. Primarily, the CEM is responsible for the overall management of the engagement. This includes day to day management of the onsite team and client relations. The CEM must have the ability to effectively communicate to contractors, potential contractors, client contacts and internal contacts. The CEM assists with the screening, interviewing and selection of candidates.
Essential Functions:
• Maintain and manage contractor work force according to client specific requirements
• Oversee and manage deliverables as outlined in SOW or contract
• Assist in optimizing the performance of contractors through performance management and KPI tracking and monitoring
• Day to day management of contractors including performance management and feedback, corrective action and disciplinary measures as needed
• Assist Client Solutions Manager in identifying and executing skills development and knowledge capture/transfer as needed
• Serve as the interface between client managers, local office and contract employees. This includes regular attendance of client production and/or staff meetings
• Execute routine audit of contractor PPE compliance and other client driven policies
• Maintain a professional work environment in alignment with current client culture
• Safety conscious in all areas of the business to ensure that all employees are executing safe work procedures
• Follow Injury Reporting Protocol by communicating with the appropriate internal contact and the local medical facility that provides post-accident care
• Support all documentation using Aerotek's online system and access database to track information and hiring metrics regarding candidates and sourcing strategies in conjunction with CSC
• Assist in contractor screening to ensure their qualifications meet open positions (i.e. interviews, reference checks, skills testing, background checks, etc.)
• Liaison on the fulfillment of open requisitions with the Aerotek office and CSM
• Support Aerotek AM with the contractor requisition process by qualifying openings with the client
• Assist CSM with onboarding and orientation as needed
• Attend quarterly business reviews and assist when needed
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