Switchboard Operator jobs in Iowa
Switchboard Operator operates a switchboard or telephone console to route incoming calls and place outgoing calls. Answers incoming calls and basic questions, transfers calls to extensions, and responds to emergency situations as necessary. Being a Switchboard Operator monitors the phone system's efficiency and performs routine troubleshooting. Requires a high school diploma or its equivalent. Additionally, Switchboard Operator typically reports to a supervisor or manager. The Switchboard Operator may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Recently Added Switchboard Operator jobs
Switchboard Operator
- Mary Greeley Medical Center
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Ames, IA
PART_TIME
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Position Summary
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Under general supervision, performs pre-registration and registration of patients to obtain accurate demographic and insurance information, capture required signatures, provide explanation of processes and forms, and ensure all actions of the registration process are performed accurately and efficiently to support the financial stability of the organization. Answers incoming calls using a multi-line phone system in a professional manner providing a prompt response and accurate call routing to support a patient centered care organization.
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Position Responsibilities
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Unit Specific Position Responsibilities-
Acts a patient liaison upon arrival to the medical center exercising courtesy and respect in speaking with patients, families, and others to positively promote the patient’s experience.
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Efficiently arrives and admits patients in the system, applying patient identification armbands, and ensuring accuracy of information. Assist patients and visitors in navigating throughout the hospital facility.
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Completes accurate registrations by verifying and updating patient demographics, guarantor information, and insurance information to ensure accurate information for hospital records and timely reimbursement.
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Explains and obtains all required patient signatures on the Consent for Admission, HIPAA Privacy Notice, Release of Information, Medicare Important Message (IM), MOON, and completes Medicare Secondary Payer Questionnaire (MSPQ).
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Offers copies of Patient Rights and Responsibilities, Privacy Notices, Financial Assistance and billing information to all patients and scans appropriate documents to the patient’s documents table.
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Verifies insurance eligibility and benefits, confirming correct payor and plan has been entered, for all plans associated with the patient through e-verification, insurance websites, and/or by phone.
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Confirms worker’s compensation cases with employers and secures appropriate billing information.
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Ensures all workqueues related to pre-registration and registration errors are monitored and addressed daily to ensure all elements of the accounts are secured for success of the revenue cycle.
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Accurately and precisely documents actions performed on accounts including but not limited to demographic updates, insurance information, signatures obtained, information provided, and other information as appropriate to maintain thorough record of events and information.
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Operates switchboard to properly accept, triage, and route all incoming calls with accuracy and pages staff and providers on-call documenting actions and information.
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Provides directory assistance by recognizing names, departments, and numbers in the hospital and clinic, asking clarifying questions to ensure correct transfers.
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Monitors and assists with the On-Call Schedule for multiple services and specialties. Maintains records of current on-call staff, communicating with the appropriate departments when changes are made.
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Enters Footprint tickets for after-hours IT and CAS urgent issues and serves as the after-hours operator for Home Health, Hospice, and Home Medical Equipment
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Responds to all alarms by notifying appropriate personnel in an expedient manner.
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Responsible for paging overhead facility, security, and medical alerts clearly, articulately, and according to policies and procedures.
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Works collaboratively with all hospital departments providing professional and courteous service in all interactions.
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Receives and reviews correspondence for procedure authorization and scans to appropriate patient medical records.
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Exercises judgment in sensitive situations and to maintain a high level of confidentiality.
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Functions independently within a team setting to prioritize and organize work to ensure effective and efficient completion.
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Reports any observed or suspected deviation from medical center policies or from Medicare, Medicaid, or other insurance regulations immediately to the department Manager, Director, or the medical center’s Compliance Officer.
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Reports any concerns regarding patient care grievances to the Manager or Director.
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Displays responsiveness and flexibility to adapt to changes in work environment and modify approaches or methods to best fit the situation.
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Demonstrates effective interpersonal skills to work with others to resolve account issues and ensure a high degree of customer satisfaction.
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Participates in staffing meetings, staff development, and training.
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Performs other duties and responsibilities as assigned.
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Qualifications, Knowledge & Experience
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Required Qualifications (Including any licensure, certification, education):
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Organizational Requirements:
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Maintain stroke education per regulatory requirements.
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Preferred Qualifications:
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NAHAM Certified Healthcare Access Associate
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Associates degree in healthcare related area of study
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1 year Admitting/Registration or equivalent healthcare experience
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Required Knowledge, Skills & Experience:
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Computer proficiency
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Internet usage skills
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Knowledge of Microsoft related programs such as Word, Excel, Outlook, and Teams
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Excellent customer service skills
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Analyze and interpret information to make decisions within scope of job functions with minimal supervision.
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Excellent written, verbal, and interpersonal communication skills.
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Ability to multitask and maintain strong attention to detail.
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Professional demeanor with strong administrative skills
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Preferred Knowledge, Skills & Experience:
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Understanding and knowledge of medical terminology
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General knowledge of third party payers
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System experience – Epic, OnBase, Elavon
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Knowledge of multi-line switchboard
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- 21 Days Ago
Switchboard Operator
- UnityPoint Health
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Sioux, IA
OTHER
- OverviewUnityPoint-St. Luke'sPRN (As Needed) Operation of the switchboard, Vocera, text messaging and radio paging system to facilitate the exchange of information between the Medical Centers, the pub...
- 21 Days Ago
Communication Specialist-Switchboard
- UnityPoint Health
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Dubuque, IA
OTHER
- OverviewThe Communication Specialist is responsible for providing courteous, prompt and effective operator services, paging functions, public address paging, monitoring and reporting for emergency sys...
- 7 Days Ago
Reception/Switchboard Work Study
- Iowa Valley Community College District
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Falls, IA
FULL_TIME
- Job Title: Reception/Switchboard Work Study Location: Ellsworth Community College Department: Administration Reports To: Customer Service Specialist Job Classification: Student, non-exempt, hourly tim...
- Just Posted
Switchboard/Security Operations Specialist
- UnityPoint Health
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Marshalltown, IA
OTHER
- OverviewUnityPoint Health- MarshalltownPart-time; Weekend Package (Sat & Sun); Nights-1845-0715 The Security Operations Specialist is to be the communications link between Public Safety, all hospital ...
- 20 Days Ago
Switchboard/Security Operations Specialist-As Needed
- UnityPoint Health
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Marshalltown, IA
OTHER
- OverviewUnityPoint Health-MarshalltownSwitchboard/Security Operations SpecialistPRN; As-Needed The Security Operations Specialist is to be the communications link between Public Safety, all hospital d...
- 5 Days Ago
Switchboard Operator jobs at Popular Companies
Switchboard Operator
- Conemaugh Memorial Medical Center
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Johnstown, PA
- Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you ca...
- 4/15/2024 12:00:00 AM
Switchboard Operator
- Medix
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Minneapolis, MN
- Title: Communication Center Operator Hours: Full Time options day or night with weekend rotation Experience: Customer se...
- 4/15/2024 12:00:00 AM
Switchboard Operator
- Mayo Clinic
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Mankato, MN
- Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & Worl...
- 4/15/2024 12:00:00 AM
Switchboard Operator
- CYNET SYSTEMS
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Boston, MA
- Job Description: Pay Range $13.07hr - $17.07hr Customer Service Oriented. Multi-line telephone Experience. Bilingual (Sp...
- 4/13/2024 12:00:00 AM
Switchboard Operator
- Ascension Health
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Pensacola, FL
- **Details** + **Department:** Patient Support Services + **Schedule:** Full time. Rotating 8 hour shifts. + **Hospital:*...
- 4/13/2024 12:00:00 AM
Switchboard Operator
- Beth Israel Lahey Health
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Plymouth, MA
- When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
- 4/13/2024 12:00:00 AM
Switchboard Operator - Administrative
- Ampcus Incorporated
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Santa Monica, CA
- SUMMARY STATEMENT: The main duties include, but, not limited to, answering and re-directing, on a yearly average, over 1...
- 4/13/2024 12:00:00 AM
Switchboard Operator
- US Tech Solutions, Inc.
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Columbia, SC
- Duration: 12 months (Possible extension) Job Description: · Required technologies: Avaya phone, Office 365 (Access, Outl...
- 4/12/2024 12:00:00 AM
About Iowa
Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west. It is bordered by six states; Wisconsin to the northeast, Illinois to the east, Missouri to the south, Nebraska to the west, South Dakota to the northwest and Minnesota to the north.
In colonial times, Iowa was a part of French Louisiana and Spanish Louisiana; its state flag is patterned after the flag of France. After the Louisiana Purchase, people laid the foundation for an agriculture-based economy in the heart of the Corn...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Switchboard Operator jobs
$33,986 to $40,953