Switchboard Operator operates a switchboard or telephone console to route incoming calls and place outgoing calls. Answers incoming calls and basic questions, transfers calls to extensions, and responds to emergency situations as necessary. Being a Switchboard Operator monitors the phone system's efficiency and performs routine troubleshooting. Requires a high school diploma or its equivalent. Additionally, Switchboard Operator typically reports to a supervisor or manager. The Switchboard Operator may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
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MS 17-23-24
DATE OF POSTING: January 30, 2024
EMPLOYMENT DATE: Posted until filled
POSITION: Switchboard Receptionist/Secretary I
COMPENSATION: Per SSA Contract Grade D
STAFF RELATIONSHIP: Responsible to Associate Manager, Member Services
SEND APPLICATION AND RESUME TO:
Human Resources Department
Michigan Education Association
1350 Kendale Blvd., P.O. Box 2573
East Lansing, MI 48826-2573
(517) 337-5454 (fax)
jobpostings@mea.org
BASIC PERFORMANCE EXPECTATIONS:
This position includes switchboard receptionist and secretarial duties.
The switchboard receptionist work includes serving as a back-up receptionist, which involves rapid operation of an attendant console and providing general information to callers and visitors.
The secretarial work includes typing assignments, filing, sorting and retrieving information.
The work follows established procedures and consists of some complexity and variety, including the skilled operation of a personal computer. Instructions are given on new assignments, although regular assignments may be performed more independently and more initiative may be exercised as experience is gained.
This job requires the ability to establish and maintain effective working relationships with the public, members, leaders, staff and management.
ASSIGNED DUTIES:
Operate telephone console with moderately heavy traffic.
Connect callers with proper extension.
Provide general information.
May sign for and accept deliveries.
Greet visitors and provide information directions.
Maintain lobby bulletin boards as needed
Review operation of the attendant console with selected staff.
Notify involved parties of cancellations.
Type general office correspondence and memoranda from copy or verbal directions, and take and type minutes of meetings.
Type reports, minutes, memos, newsletters, letters, FAX cover sheets, address labels and drafts and prepare original correspondence using decisions and input from the supervisor.
Serve as a secretary to a unit, to professional staff or to supervisory staff; receive telephone calls and visitors; provide general information; open and distribute mail.
Operate standard office equipment, including a typewriter, computer, copier, and calculator.
Maintain various records according to prescribed procedures.
File, sort and retrieve information.
Maintain records and operate a filing system.
Perform other job-related duties as assigned.
MINIMUM REQUIREMENTS:
Graduation from a standard high school or vocational school.
Experience and training which provide the following abilities, skills and knowledge:
February 27, 2020
Job Type: Full-time
Pay: From $17.65 per hour
Expected hours: 40 per week
Benefits:
Physical setting:
Schedule:
Ability to Relocate:
Work Location: In person
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