Switchboard Operator operates a switchboard or telephone console to route incoming calls and place outgoing calls. Answers incoming calls and basic questions, transfers calls to extensions, and responds to emergency situations as necessary. Being a Switchboard Operator monitors the phone system's efficiency and performs routine troubleshooting. Requires a high school diploma or its equivalent. Additionally, Switchboard Operator typically reports to a supervisor or manager. The Switchboard Operator may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Compensation :
$15.75 per hour Compensation Type :
Non-Exempt Employment Type :
Regular Grade :
NE04 Position Summary
This position is responsible for operating the college switchboard and assisting with directing visitors to various campus departments and locations.
MAJOR DUTIES
Manages all incoming telephone calls for the college; provides information and assistance; transfers to proper extensions;
provides quality customer service.
KNOWLEDGE REQUIRED BY THE POSITION
SUPERVISORY CONTROLS
The Digital Marketing Manager assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include department and college policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY / SCOPE OF WORK
CONTACTS
PHYSICAL DEMANDS / WORK ENVIRONMENT
None.
MINIMUM QUALIFICATIONS
VALUES STATEMENT
San Juan College is committed to serving the needs of our students through a process of continuous quality improvement. We uphold and affirm the following iCARE values :
The following REQUIRED documents must be submitted with application in order to be considered . Upload all required documents under the Application Questions 2 section for "Additional Documents Required".
EEO STATEMENT : San Juan College is dedicated to providing equal employment and educational opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin.
disability, age, genetic, veteran's status, or on the basis of any other category protected under federal, state and local laws.
Last updated : 2024-04-08