Switchboard Operator jobs in Phoenix, AZ

Job ID: JP43622

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for contract workers (via BCforward) who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact? 

Responsible for receiving calls and responds to inquiries and requests for assistance. The switchboard operator position ensures calls are triaged to the appropriate licensed agent or department supporting open enrollment.

Primary duties may include, but are not limited to:

• Identifies problem, troubleshoots, and provides advice to assist callers.
• Understands the company's structure and how to direct the calls to the appropriate area.
• Support inbound call volume that will be coming to telesales team throughout Open Enrollment.

Requirements:

• Requires a High School diploma or GED; 3 years related experience; or any combination of education and experience, which would provide an equivalent background.
• Must Have 100 Mbps High Speed Internet
• Wifi is Not Permissible, Must Be Able to Use Short Ethernet Cable to Plug Into Router

Preferred Skills:

• Proficient with Microsoft Teams and Microsoft Outlook.
• Outgoing personality and comfortable handling outbound and inbound call volume.
• Customer Service
• Call Center
• Multi-Tasking
• Strong IT Skills
• WIN 10 & Office

Additional Details:

• Roles are 100% remote 
• M-F 8:30am-5:00pm, 9:30am-6:00pm,10:30am-7:00 (Schedules are Local Time)
• All Candidates Must Be Available to Work Any of These Shifts/ Possibility of Weekends
• No Time Off Requests Will Be Accepted During Training
• After Training Time Off Requests Will Be Reviewed and Possibly Approved Between 11/1/23 and 12/15/23 Depending Call Volume

BCForward is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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