Switchboard Operator operates a switchboard or telephone console to route incoming calls and place outgoing calls. Answers incoming calls and basic questions, transfers calls to extensions, and responds to emergency situations as necessary. Being a Switchboard Operator monitors the phone system's efficiency and performs routine troubleshooting. Requires a high school diploma or its equivalent. Additionally, Switchboard Operator typically reports to a supervisor or manager. The Switchboard Operator may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
***Shift timings***
8:00 am to 5:00 pm (Mon to Fri)
Job Type: Temp to perm
Roles & Responsibilities
Provides exceptional service to the business by greeting/assisting all visitors and answering and
transferring incoming calls from all over the United States.
JOB DUTIES AND RESPONSIBILITIES
- Greets the public.
- Assists applicants in completing applications.
- Distributes name badges to visitors, temporary employees, etc.
- Schedules meeting rooms for all.
- Answers and transfers calls from all over the United States.
- Participates enthusiastically in company and community service events.
- Performs light Administrative duties.
- Performs PC Support and Administrative duties as needed.
- Acts as a model for Vision, Values, and Mission.
- Builds professional relationships with customers and other teams.
- Responsible for the timely updates of the following: Company phone and speed dial lists, Brag
Board and Company Calendar.
- Responsible for updating the automated messaging center daily.
- Assists Administration or any other team when needed for various tasks (envelope labels, compiling
manuals, etc.).
- Responsible for ordering, maintaining and distributing promotional items for Promotional Store.
- Performs other duties as assigned
Minimum Qualifications
- Requires high school diploma and 1 years of prior experience.
KNOWLEDGE, SKILLS AND ABILITIES
- MS Office Suite experience is a plus, specifically Word and Excel.
- Possesses excellent customer service skills.
- Possesses ability to be flexible and work in a team environment.
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
- Typically works in an office environment with adequate lighting and ventilation, and normal range of
temperature and noise.
- Requires daily contact within the department.
- Work has some occasional stress due to periodical or cyclical workload pressures.
- Minimal physical effort is required. Work is mostly sedentary but does require walking, standing,
bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers,
- books, files and small parts, etc.).
- Requires regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
Job Type: Contract
Pay: $19.86 per hour
Benefits:
Physical setting:
Schedule:
Work Location: In person
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