Switchboard Operator, Sr. operates a switchboard or telephone console to route incoming calls and place outgoing calls. Trains and guides other switchboard operators on daily activities. Being a Switchboard Operator, Sr. requires a high school diploma or its equivalent. Typically reports to a manager or head of a unit/department. To be a Switchboard Operator, Sr. typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. (Copyright 2024 Salary.com)
Job Title: Switchboard Operator - Receptionist
Department: Source America
Reports To: Rachel Romano-Hughes
Location: Colorado Springs Department of Veterans Affairs Medical Center
(3141 Centennial Boulevard, Colorado Springs, CO, 80907
Hours: 8:00am – 4:30pm Monday-Friday
FLSA Status: Temp to Hire 3-month period with possibility of permanent job offer.
Salary: $16.20/hr 4.41 H&W
Schedule: 40 hours, 8am-4:30pm Monday-Friday (off Sat, Sun, Mon) Opportunities for extra hours available.
Updated: 3/6/2023
SUMMARY
The Switchboard Operator answer incoming phone calls and direct the calls to the appropriate person or department. The individual must be capable of answering phones in a courteous and patient manner, as well as provide effective telephone switchboard and other departmental services. Operators work independently in a small office like a call center environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities OR explain the supervisory requirement here
QUALIFICATIONS
EDUCATION and/or EXPERIENCE
Bachelor’s Degree required along with a minimum of five years direct and progressive experience required.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands. The employee frequently is required to talk or hear; the employee is occasionally required to stand, walk, reach with hands and arms, kneel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities by this job include: close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.