Switchboard Operator, Sr. operates a switchboard or telephone console to route incoming calls and place outgoing calls. Trains and guides other switchboard operators on daily activities. Being a Switchboard Operator, Sr. requires a high school diploma or its equivalent. Typically reports to a manager or head of a unit/department. To be a Switchboard Operator, Sr. typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. (Copyright 2024 Salary.com)
At Citizens Bank, we rely on knowledgeable professionals to interact with our valued customers when they have questions about their account or with one of our digital banking platforms. We’re looking for a highly skilled individual to join our Customer Support Center team, managing a high volume of inbound calls and online requests. The ideal candidate is a quick learner with energy, promptness, accuracy, courtesy, and most of all patience. He or she will be handling a variety of important supportive tasks, providing answers, insights, instruction, and assistance. As the voice of our company, the CSC Switchboard Operator must possess excellent communication and interpersonal skills, and enthusiasm for helping our customers achieve a World Class Customer Service experience.
Job Type: Full-time
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Work Location: In person