Systems Support Assistant jobs in Cambridge, MA

Job Title: IT Support

Job Description:

Responsibilities:

• Provide technical assistance and support to employees via phone, email, or in person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and software.
• Set up user accounts, permissions, and passwords.
• Collaborate with IT team to resolve complex technical issues.
• Perform routine maintenance tasks and document technical issues.

Qualifications:

• Proven experience in IT support or similar role.
• Strong knowledge of computer hardware, operating systems, and networking.
• Excellent problem-solving and communication skills.
• Customer-oriented mindset.
• Relevant certifications are a plus.
• Bachelor’s degree in Computer Science or related field preferred.

Job Type: Contract

Pay: $20.00 - $50.00 per hour

Expected hours: 40 per week

Experience level:

• 10 years
• 11 years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT support: 1 year (Required)

Work Location: In person