Systems Support Assistant, Sr. jobs in Pennsylvania
Systems Support Assistant, Sr. assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. Being a Systems Support Assistant, Sr. may help perform system backups and recovery and install new software. May require an associate degree or equivalent. Additionally, Systems Support Assistant, Sr. typically reports to a supervisor or manager. The Systems Support Assistant, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Systems Support Assistant, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Systems Support Assistant, Sr. jobs
- PNC
-
Pittsburgh, PA
FULL_TIME
-
Position Overview
Job Description Summary
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
This position is primarily based in a location within PNC's footprint. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.
As a System Mainframe Sr, Mainframe Support, you will be responsible for:
• overall support and maintenance of the mainframe platform. This may involve installing, customizing, and maintaining the z/OS operating system as well as installing, upgrading and supporting IBM and ISV products that are hosted on the platform.
• z/OS is responsible for participating in troubleshooting and diagnosing problems with software and may work directly with software vendors to resolve the problems.
You are also responsible for Disaster Recovery readiness of the platform including products used for DR, maintaining the accuracy of the DR plans, and participating in DR tests as required.
Your responsibilities will include:
• Installation and support for mainframe infrastructure software technologies that may include any of the following: z/OS, Unix System Services, TCP/IP, VTAM, Connect Direct(NDM), ACF2, OPS/MVS, TSO/ISPF, JES2, SDSF, PSF, Assembler
• Ability to install, maintain and manage mainframe hardware replication software supporting geographically dispersed data centers.
• Performing 2nd or 3rd level technical support for mainframe infrastructure software.
• Assist service partners in problem resolution. Follow-up and communicate unresolved problems.
• Provide 24x7 oncall coverage on a rotational basis and general problem resolution support to our service partners.
• Work cooperatively with our peer mainframe technical support teams, application development teams, and their lines of business.
• Communicate effectively with service partners to identify needs and evaluate alternative technical solutions and strategies. Continually define ways to increase service partner satisfaction and deepen partner relationships.
• As opportunities arise, plan, lead, design, and coordinate technology projects across multiple teams and across multiple organizational layers
• Manages the requirements for planning, organizing, and implementing enterprise-wide technology infrastructure and configuration management functions.
• Leads the planning, development, implementation and evaluation of major configuration changes from acquisition to termination.
• Oversees the effective implementation and use of the configuration management process, methodology, tools, procedures, and audit activities.
• Perform job responsibilities in a manner consistent with corporate and technology risk management standards
• Strong interpersonal, verbal, and written communications skills
• Effective time-management and prioritization skills
Additional Experience, Skills, Knowledge:
• Experience with DellEMC GDDR Software
• Build out a mainframe DevOps pipeline
• Build out continuous delivery and pipeline for mainframe
• Experience in installing software to z/OS
• Experience in Unix System Services and z/OS Management Facility desired
• Agile / Devops Experience desired (Jenkins Build engine, GIT, Eclipse)Job Description
- Installs, configures and maintains mid-range operating systems.
- Analyzes and resolves problems associated with servers, hardware and software.
- Installs, configures and maintains operating hardware and software.
- Troubleshoots networking and operating system problems.
- Provides recommendations for hardware and software planning and budgeting related issues.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Competencies
Configuration Management – Knowledge of and ability to manage the process, tools and techniques for managing hardware, software, communications, facilities and personnel that provide the organization's IT services.Hardware Infrastructure – Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.IT Quality Assurance – Knowledge of and the ability to utilize a variety of specific technical tools and testing methods to ensure the quality of IT production.Software Installation and Support – Knowledge of and ability to plan and execute software platform changes with minimal service disruption to the client.Work Experience
Roles at this level typically require a university / college degree, with 2 years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.Education
BachelorsAdditional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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