Table Games Floor Supervisor jobs in Manchester, NH

Job Summary

The Table Games Supervisor leads the table games dealer teams in order to create continuous improvement in the employee experience and service for our guests. The Table Games Supervisor also helps to protect game integrity and compliance with internal controls and New Hampshire Lottery Commission regulations.

MUST HAVE: Previous Dealing and Table Games Supervisory Experience.

Job Duties

• Leads and supports table games dealers in order to create legendary customer service.
• Ensures table games dealers have the training, tools and mindset to enable them in their positions as service professionals.
• Leads the table games dealer team in a way that creates continuous improvements in the employee experience.
• Ensures operational and game integrity.
• Tracks guest play and relays all pertinent information to immediate Supervisor
• Settles minor disputes in a professional and timely manner
• Handles guest concerns quickly and efficiently
• Executes changes in table games limits to meet the customer demand and needs of the business
• Informs Pit Manager and Surveillance team of unnatural or irregular play
• Maintains bank floats
• Reports significant cash and cheque transactions
• Verbally informs Pit Manager of disputes on game
• Knows and abides by all regulations, internal controls and company policies and procedures
• Always presents oneself as a credit to P2E and encourages others to do the same
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

Requirements - Previous Dealing and Table Games Supervisory Experience required.

Job Type: Full-time

Pay: $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Casino

Schedule:

• Holidays

Experience:

• Casino Gaming: 3 years (Required)
• Gaming Supervisor: 1 year (Required)

Ability to Commute:

• Manchester, NH 03103 (Required)

Work Location: In person