Table Games Floor Supervisor jobs in West Virginia

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.
• Provides prompt, courteous and accurate dealing at assigned table(s).
• Adheres to all West Virginia Gaming Commission, internal controls, and all other company and departmental policies and procedures as it relates to this position.
• Performs accurate chip and cash transactions. 
• Receives wagers from customers and pays the appropriate game outcomes which are won by customers.
• Maintains game security and protects company assets at all times.
• Informs management of any irregular play; when a mistake is made; or, if a dispute arises.
• Assists customers in understanding the rules and ensures adherence to established policies and procedures.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures behavior and appearance are in compliance with established standards.
• Maintains a professional work environment with management and staff.
• Maintains complete confidentiality of all company information at all times.
• Participates in meetings and training as required.
• Performs all job duties in a safe and responsible manner and reports safety hazards immediately.
• Performs other duties as may be assigned by department and/or company management.

BRING US YOUR BEST.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE

High school diploma or equivalent required.  Must successfully complete dealer training or have previous casino dealing experience.  Must be able to successfully pass dealer assessment and audition.  Must be fast and accurate in handling cash.

LANGUAGE SKILLS

Must be able to read, write, speak and understand English.  Must have the ability to read and comprehend simple instructions, short correspondence, and memos; effectively communicate and present information and respond to questions from supervisors, managers, fellow employees and/or the general public.

MATHEMATICAL SKILLS

Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.  

REASONING ABILITY

Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.

OTHER QUALIFICATIONS

Must be a minimum of 21 years of age.   Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.  Speaks clearly and politely; responds well to questions; and, contributes to building a positive team spirit.  Must have the ability to deal effectively and interact well with the customers and employees.  Must be diplomatic and tactful.  Previous customer service experience preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee must:   be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others.  The employee is regularly required to stand; speak; hear; use hands to finger, handle or feel; reach with hands and arms.  Position requires fast, repetitive motion of hands and wrists and frequent reaching and bending over gaming tables.  Specific vision abilities required by this position include close and distance vision; color and depth perception; and, peripheral vision.   The employee must occasionally lift and/or move up to twenty-five (25) pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee will be working in an environment where smoking is permitted and higher than normal noise levels.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer