Technical Communicator jobs in Charleston, SC
Technical Communicator manages dealer and manufacturer technical problems in an expedient and cost effective manner for the customer. Provides employees with technical information beyond their ability to readily locate. Being a Technical Communicator serves as a liaison between the manufacturer and employee on technical problems encountered by the dealership. Requires a high school diploma. Additionally, Technical Communicator typically reports to a supervisor or manager. The Technical Communicator works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Technical Communicator typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Technical Communicator jobs
Technical Communicator
- Dobbs Equipment
-
Ladson, SC
FULL_TIME
-
Job Title: Technical Communicator
Reports To: Product Support Manager
Department: Product Support, Exempt
Location: South Carolina
Summary of Primary FunctionsThis individual will be responsible for the communications of technical issues to both Deere & technicians. The Technical Trainer & Communicator will work closely with John Deere and internal customers to support the ongoing service and support program for Dobbs Equipment. This position is responsible for directing, developing, and overseeing the development of technicians & technical data at the corporate level to ensure the attainment of the company growth and profitability objectives are met. It is imperative for this position to develop consistency in product support expectations across all Dobbs Equipment branches. It is critical that this role provides cross functional direction, training, and motivation of Service Department Personnel. The Technical Trainer / Communicator reports directly to the Corporate Product Support Manager.
Essential Duties and Responsibilities: May include some or all of the following. Other duties may be assigned.
- Work as liaison with manufacturers and all departments regarding product support issues.
- Analyze product issues and provide support for parts/service/sales
- Research product issues using DTAC, technical manuals, business system, and troubleshooting techniques to help resolve issues
- Provide technical communications and updates for DTAC, monitor case status, and ensure timely closure of open cases.
- Provide timely communication of solutions to Service/Parts/Sales & manufacturers
- Advise customers of all pertinent technical data to ensure customer satisfaction or product repairs
- Manage technical tooling for service departments
- Record solutions and maintain database of repairs
- Remains Capstone current with new machine training
- Delivers Capstone & other technical training to Service Technicians
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Individual must be proficient in cross functional leadership, customer focused, analytical and comfortable communicating with customers.
- Highly developed technical abilities across Heavy Equipment line – electrical / hydraulic / powertrain / fuel systems, ect…
Technical Skills & Knowledge:
- Minimum 5 years or more of management responsibility in product support areas within the Construction/Forestry industry
- Must have competence in Excel, Word, PowerPoint, Outlook and quickly adapt to new software systems.
- Must have a great deal of flexibility to handle the changing work environment
- Must be mature, team orientated and possess a positive attitude
- Must have good interpersonal skills and strong communication skillsets
- Must be able to handle multiple projects simultaneously
- Must proactively determine customer needs and exceed their expectations
- Must adhere to ethical principles, has sound character and honesty
- The ideal candidate has an analytical bias, strong personal skills and is comfortable managing service technician personnel.
- Must be able to comprehend and present complex technical data for the purpose of training employees
- Must have knowledge of construction equipment dealer business practices, ideally including the practices followed at John Deere dealerships, is preferred.
- Must remain current on all Certifications required to lead & instruct Capstone & technical training
Education: Formal education or training required to perform the essential functions of the job. Includes degrees, certifications, licenses and/or registration requirements.
- Degree in a Business/Management discipline or equivalent experience.
- CapstoneCertifications Required, ongoing training provided.
Work Environment:While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.
Physical Demands:The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is continuously required to:
- Ability to work using Personal Protective Equipment, including respirators, welding shields, hard hats, vests, safety glasses, goggles, gloves etc.
- Ability to use full range of motion for back, arms, hands, and fingers.
- Able to use full range of motion for both legs, including climbing, twisting, squatting, and pushing with both legs.
- Able to climb onto or down from mobile construction equipment, typically 3-4 feet of climbing, for service and inspection.
- The employee is frequently required to lift or carry loads greater than 50 lbs but less than 75 lbs.
- Specific vision abilities required by this job include close, distance and color vision.
- The employee is regularly required to talk or hear at moderate noise levels.
We’re an Equal Employment Opportunity and Affirmative Action EmployerDobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment, and retaliation both for our employees and applicants. We make all employment-related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
Notice to Applicants: We participate in E-Verify in the United States.
Drug Free and Alcohol-Free Workplace Notice.Dobbs Equipment is an Equal Opportunity and At-Will Employer. - 1 Day Ago
Data Analyst - EPIC
- Technical Source
-
Charleston, SC
CONTRACTOR,FULL_TIME
- Technical Source is searching for an EPIC Data Analyst to help manage and support daily operations for our client located in the Charleston, SC area for a hybrid opportunity. This is a long-term contr...
- 30 Days Ago
Plant Drafter
- Synerfac Technical Staffing
-
Moncks Corner, SC
FULL_TIME
- Maintain proper record retention regarding projects and equipment at the Mt. Holly facility. Manage drawing storage, drawing numbering, and drawing management systems. Maintain printers, plotters, and...
- Just Posted
Trailer mechanic
- STS Technical Services
-
Charleston, SC
FULL_TIME
- STS Technical Services is hiring Trailer Mechanics in Charleston, South Carolina . Client Summary : TICO is an equipment logistics solutions company that has been in business since 1946. While based o...
- 1 Month Ago
Diesel / Industrial Vehicle Mechanics
- STS Technical Services
-
Charleston, SC
FULL_TIME
- STS Technical Services is hiring Diesel / Industrial Vehicle Mechanics in Charleston, South Carolina. Job Summary: TICOis hiringDiesel/Industrial VehicleMechanics, All Skill Levels/All Shiftsat our si...
- 26 Days Ago
Mechanics
- STS Technical Services
-
Charleston, SC
FULL_TIME
- STS Technical Services is hiring Mechanics in Charleston, South Carolina. Job Summary: TICOis hiringMechanics, All Skill Levels/All Shiftsat our site inCharleston, S.C.This position is typically an 8-...
- 26 Days Ago
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0 Technical Communicator jobs found in Charleston, SC area
Systems Engineer - Navy
- Palo Alto Networks
-
Charleston, SC
- Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choic...
- 4/25/2024 12:00:00 AM
First Line Manager
- MAU Workforce Solutions
-
- First Line Manager Expand your professional portfolio as a First Line Manager at Robert Bosch, LLC in Charleston, SC. As...
- 4/25/2024 12:00:00 AM
Information Technology Specialist
- Mount Pleasant Waterworks
-
Charleston, SC
- Job Description Job Description Information Technology Specialist I Salary Range: $59,091 - $91,591 Position Description...
- 4/24/2024 12:00:00 AM
Information Technology Manager
- Williams Hospitality Search
-
Charleston, SC
- Information Technology Manager Full-time Job Type: Salaried Job Description Be the driving force behind our digital land...
- 4/23/2024 12:00:00 AM
Linux System Engineer
- Apex Systems
-
Charleston, SC
- Apex Systems is partnering with a client local to Charleston, SC that support DoD customers to find a Linux Systems Engi...
- 4/23/2024 12:00:00 AM
Senior Software Engineer
- Franklin Energy
-
Charleston, SC
- COMPANY SUMMARY As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the...
- 4/22/2024 12:00:00 AM
Network Administrator
- Cambridge International Systems, Inc.
-
Charleston, SC
- When you join the Cambridge team, you are part of a skilled and talented global community that is united by a set of cor...
- 4/21/2024 12:00:00 AM
Information Technology Manager
- Williams Hospitality Search
-
Charleston, SC
- Information Technology Manager Full-time Job Type: Salaried Job Description Be the driving force behind our digital land...
- 4/21/2024 12:00:00 AM
About Charleston, South Carolina
Charleston is the oldest and largest city in the U.S. state of South Carolina, the county seat of Charleston County, and the principal city in the Charleston–North Charleston–Summerville Metropolitan Statistical Area. The city lies just south of the geographical midpoint of South Carolina's coastline and is located on Charleston Harbor, an inlet of the Atlantic Ocean formed by the confluence of the Ashley, Cooper, and Wando rivers. Charleston had an estimated population of 134,875 in 2017. The estimated population of the Charleston metropolitan area, comprising Berkeley, Charleston, and Dorche...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Communicator jobs
$71,513 to $90,850
Charleston, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Technical Communicator do?
Technical Communicator in Brockton, MA
Technology has completely altered the degree programs for technical communication.
December 22, 2019
Technical Communicator in Buffalo, NY
As technical writers, that means you must become versed and trained in UX practices.
January 22, 2020
Technical Communicator in South Bend, IN
Technical communication is a job where less is more and simpler is better.
January 20, 2020