Technical Communicator jobs in Columbia, SC
Technical Communicator manages dealer and manufacturer technical problems in an expedient and cost effective manner for the customer. Provides employees with technical information beyond their ability to readily locate. Being a Technical Communicator serves as a liaison between the manufacturer and employee on technical problems encountered by the dealership. Requires a high school diploma. Additionally, Technical Communicator typically reports to a supervisor or manager. The Technical Communicator works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Technical Communicator typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Technical Communicator jobs
Technical Communicator
- Dobbs Equipment
-
West Columbia, SC
FULL_TIME
-
Job Title: Technical Communicator
Reports To: Product Support Manager
Department: Product Support, Exempt
Location: South Carolina
Summary of Primary FunctionsThis individual will be responsible for the communications of technical issues to both Deere & technicians. The Technical Trainer & Communicator will work closely with John Deere and internal customers to support the ongoing service and support program for Dobbs Equipment. This position is responsible for directing, developing, and overseeing the development of technicians & technical data at the corporate level to ensure the attainment of the company growth and profitability objectives are met. It is imperative for this position to develop consistency in product support expectations across all Dobbs Equipment branches. It is critical that this role provides cross functional direction, training, and motivation of Service Department Personnel. The Technical Trainer / Communicator reports directly to the Corporate Product Support Manager.
Essential Duties and Responsibilities: May include some or all of the following. Other duties may be assigned.
- Work as liaison with manufacturers and all departments regarding product support issues.
- Analyze product issues and provide support for parts/service/sales
- Research product issues using DTAC, technical manuals, business system, and troubleshooting techniques to help resolve issues
- Provide technical communications and updates for DTAC, monitor case status, and ensure timely closure of open cases.
- Provide timely communication of solutions to Service/Parts/Sales & manufacturers
- Advise customers of all pertinent technical data to ensure customer satisfaction or product repairs
- Manage technical tooling for service departments
- Record solutions and maintain database of repairs
- Remains Capstone current with new machine training
- Delivers Capstone & other technical training to Service Technicians
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Individual must be proficient in cross functional leadership, customer focused, analytical and comfortable communicating with customers.
- Highly developed technical abilities across Heavy Equipment line – electrical / hydraulic / powertrain / fuel systems, ect…
Technical Skills & Knowledge:
- Minimum 5 years or more of management responsibility in product support areas within the Construction/Forestry industry
- Must have competence in Excel, Word, PowerPoint, Outlook and quickly adapt to new software systems.
- Must have a great deal of flexibility to handle the changing work environment
- Must be mature, team orientated and possess a positive attitude
- Must have good interpersonal skills and strong communication skillsets
- Must be able to handle multiple projects simultaneously
- Must proactively determine customer needs and exceed their expectations
- Must adhere to ethical principles, has sound character and honesty
- The ideal candidate has an analytical bias, strong personal skills and is comfortable managing service technician personnel.
- Must be able to comprehend and present complex technical data for the purpose of training employees
- Must have knowledge of construction equipment dealer business practices, ideally including the practices followed at John Deere dealerships, is preferred.
- Must remain current on all Certifications required to lead & instruct Capstone & technical training
Education: Formal education or training required to perform the essential functions of the job. Includes degrees, certifications, licenses and/or registration requirements.
- Degree in a Business/Management discipline or equivalent experience.
- CapstoneCertifications Required, ongoing training provided.
Work Environment:While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.
Physical Demands:The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is continuously required to:
- Ability to work using Personal Protective Equipment, including respirators, welding shields, hard hats, vests, safety glasses, goggles, gloves etc.
- Ability to use full range of motion for back, arms, hands, and fingers.
- Able to use full range of motion for both legs, including climbing, twisting, squatting, and pushing with both legs.
- Able to climb onto or down from mobile construction equipment, typically 3-4 feet of climbing, for service and inspection.
- The employee is frequently required to lift or carry loads greater than 50 lbs but less than 75 lbs.
- Specific vision abilities required by this job include close, distance and color vision.
- The employee is regularly required to talk or hear at moderate noise levels.
We’re an Equal Employment Opportunity and Affirmative Action EmployerDobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment, and retaliation both for our employees and applicants. We make all employment-related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
Notice to Applicants: We participate in E-Verify in the United States.
Drug Free and Alcohol-Free Workplace Notice.Dobbs Equipment is an Equal Opportunity and At-Will Employer. - 23 Days Ago
Logistics Warehouse Manager
- Advantage Technical
-
West Columbia, SC
FULL_TIME
- Logistics Warehouse Manager The experience we're looking to add to our team: Directs the daily activities of the Logistics function, activities include shipping, receiving, inventory control, warehous...
- 9 Days Ago
Enrollment Counselor/Recruiter
- Denmark Technical College
-
Bamberg, SC
FULL_TIME
- Job Responsibilities Under general supervision of the Director of Admissions and Recruitment, the Enrollment Counselor (Recruiter) is responsible for recruitment, data input and management, and provid...
- 8 Days Ago
Construction Inspector
- Synerfac Technical Staffing
-
Columbia, SC
FULL_TIME
- Job Description General Responsibilities: Perform daily inspection of construction projects monitoring quality and adherence to building code requirements, construction drawings and project specificat...
- 8 Days Ago
Paid Social Media Channel Manager
- Pinnacle Technical Resources
-
Columbia, SC
FULL_TIME
- Paid Social Media Channel Manager Charleston SC preferred, open to Columbia SC- onsite hybrid Permanent direct hire; $70-100K annual salary range We are a global leader in the fishing tackle industry,...
- 3 Days Ago
SCRTCC Temporary Grant Project Manager I
- Denmark Technical College
-
Bamberg, SC
TEMPORARY
- Job Responsibilities Under general supervision of the Consortium Director. Manages and coordinates all tasks associated with one or more small projects or a component of a larger project of minimal to...
- 18 Days Ago
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0 Technical Communicator jobs found in Columbia, SC area
IT Operations Technician, Network Support
- CHS Inc.
-
Columbia, SC
- CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that prov...
- 4/18/2024 12:00:00 AM
Data/Business Analyst
- CGI Technologies and Solutions, Inc.
-
Columbia, SC
- **Data/Business Analyst** **Category:** Business Analysis (functional and technical) **Main location:** United States, S...
- 4/18/2024 12:00:00 AM
Senior Enterprise Administrator (BHJOB1435_32038)
- Astyra Corporation
-
Cayce, SC
- Job Description Job Description Senior Enterprise Administrator Job Description: We are currently seeking a dedicated in...
- 4/17/2024 12:00:00 AM
RPA / Automation Anywhere Admin - 24392
- Cei
-
Cayce, SC
- CEIs Fortune 500 Client is a leader in Clean Energy Transmission and Distribution, and they are currently seeking a dedi...
- 4/17/2024 12:00:00 AM
Proposal Writer
- Lincoln Search Consultants
-
Columbia, SC
- Our partner firm, a swiftly expanding firm in the civil engineering sector, is in search of a talented proposal writer t...
- 4/17/2024 12:00:00 AM
Security Analyst
- TALENT Software Services
-
Columbia, SC
- Security Analyst Job Summary: Talent Software Services is in search of a Security Analyst for a contract position in Col...
- 4/16/2024 12:00:00 AM
Instructional Technology Specialist
- Heathwood Hall Episcopal School
-
Columbia, SC
- Instructional Technology Specialist Heathwood Hall Episcopal School believes that each employee makes a significant cont...
- 4/16/2024 12:00:00 AM
Business Analyst
- Talent Software Services
-
Columbia, SC
- Job Description: Government experience required. SCOPE OF THE PROJECT: Client is seeking a Business Analyst - Advanced t...
- 4/15/2024 12:00:00 AM
About Columbia, South Carolina
One of Columbia's more prominent geographical features is its fall line, the boundary between the upland Piedmont region and the Atlantic Coastal Plain, across which rivers drop as falls or rapids. Columbia grew up at the fall line of the Congaree River, which is formed by the convergence of the Broad River and the Saluda River. The Congaree was the farthest inland point of river navigation. The energy of falling water also powered Columbia's early mills. The city has capitalized on this location which includes three rivers by christening itself "The Columbia Riverbanks Region". Columbia is lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Communicator jobs
$69,782 to $88,650
Columbia, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Technical Communicator do?
Technical Communicator in Brockton, MA
Technology has completely altered the degree programs for technical communication.
December 22, 2019
Technical Communicator in Buffalo, NY
As technical writers, that means you must become versed and trained in UX practices.
January 22, 2020
Technical Communicator in South Bend, IN
Technical communication is a job where less is more and simpler is better.
January 20, 2020