Technical Communicator jobs in Nashville, TN
Technical Communicator manages dealer and manufacturer technical problems in an expedient and cost effective manner for the customer. Provides employees with technical information beyond their ability to readily locate. Being a Technical Communicator serves as a liaison between the manufacturer and employee on technical problems encountered by the dealership. Requires a high school diploma. Additionally, Technical Communicator typically reports to a supervisor or manager. The Technical Communicator works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Technical Communicator typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Technical Communicator jobs
Technical Communicator
- Thompson Machinery - Caterpillar
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La Vergne, TN
FULL_TIME
-
Technical Communicator(Construction Equipment)ABOUT THE COMPANYThompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities. Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider.JOB PROFILEThe Technical Communicator (TC) supports service technicians through one-on-one, phone or written communication. Will research technical and service issues (bulletins, schematics, internet, etc.) and present efficient repair solutions, and creates, locates, and maintains resources for technical support. This position may be based in either the LaVergne or Memphis, Tennessee locations, and will serve technicians and service personnel across the Thompson Machinery territory.BASIC REQUIREMENTS
- High School diploma or equivalent required, with 3 – 5 years prior relevant experience preferred.
- Must be able to communicate effectively with customers, co-workers, vendors, or managers related to job functions.
- Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software and/or technologies.
- Demonstrate proficiency in Caterpillar machine repair and troubleshooting.
- Demonstrate working knowledge of failure analysis methods and processes.
- Demonstrate proficiency with instruction, mentorship, and coaching skills by training junior technicians and customers as needed.
- Must be able to communicate via email effectively and efficiently (MS Outlook, Word, Excel, etc.)
- Must be able to use available land and cell phone systems effectively.
- Maintain valid driver’s license from the state of personal residency and comply with company driving policy.
- Understand and remember all written and verbal instructions. Carry out instructions accurately.
RESPONSIBILITIES- Functions as a service specialist with all Caterpillar brand equipment offered by the company and the service specifications, repair techniques and technical guidance required to effectively service this equipment.
- Will work closely with the Technical Training department on equipment related technologies and equipment updates as models evolve.
- Evaluate and communicate findings on failed components using applied failure analysis.
- Evaluate and troubleshoot customer and company equipment for repairs.
- Interpret test results from service technicians, lab reports or other analytical tools.
- Research and interpret components, diagrams, and systems for equipment repairs.
- Review and maintain familiarity with service letters, technical bulletins and any other publications or information sources from Caterpillar and other vendors.
- Uses personal and company tools and resources effectively. Demonstrates analysis and troubleshooting aptitude by use of thoughtful and intelligent problem-solving processes.
- Work independent of supervision on assigned tasks. Move between projects as scheduling requires.
- Maintain a constant awareness of hazards inherent to work within this industry.
Safety- Know and follow all company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
- Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
Customer Satisfaction- Respond to all customer requests in a professional and courteous, timely and responsive manner.
- Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
- Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
Business- Supports the organization’s mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
- Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
- Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
- Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
- Maintain company and product confidentiality.
- Attend and participate in all meetings, trainings, and activities as required.
- Adhere to all Company policies and departmental procedures and rules.
- All other duties as assigned.
Work Conditions- Maintain a clean, safe working environment.
- Communicate effectively, verbally and in writing.
- Must be honest, reliable, and dependable, and display a positive attitude.
- Must be able to work well under occasional pressure or within work standards and deadlines.
- Must be able to work independently and/or with others in a team environment.
- Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
- Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.
Physical Requirements- Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
- Able to lift up to 20-50 pounds occasionally.
Thompson Machinery offers competitive salaries and a complete benefits package.Compensation for this position will be commensurate with the candidate’s experience and background.Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled. - 17 Days Ago
Technical Communicator
- Thompson Machinery
-
La Vergne, TN
FULL_TIME
- Technical Communicator (Construction Equipment) ABOUT THE COMPANY Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944...
- 18 Days Ago
Technical Communicator Supervisor
- Thompson Machinery - Caterpillar
-
La Vergne, TN
FULL_TIME
- Technical Communication Supervisor (Construction Equipment) JOB PROFILE The position is responsible for managing the Technical Communicator (TC) team as support is provided to service technicians thro...
- 1 Month Ago
Diesel Service Technician - Nashville, TN
- Advantage Technical
-
Goodlettsville, TN
FULL_TIME
- ***Seeking Experienced Diesel Technicians with passion and a desire to learn*** GOODLETTSVILLE, TN DIRECT HIRE $30-40 PER HOUR (DEPENDING ON EXPERIENCE) Join our team as a Diesel Service Technician sp...
- 17 Days Ago
CMT Field Technician
- Atlas Technical Consultants
-
Murfreesboro, TN
FULL_TIME
- Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Austi...
- 19 Days Ago
Aluminum Plant Manager for Large Facility- Relo Arkansas
- Pacific Technical Resources, LLC
-
Nashville, TN
FULL_TIME
- Pacific Technical Resources, LLC.IT/Engineering Recruitment Professionals"Helping to build Great Companies and Great Lives"Great direct hire career opportunity for Aluminum Extrusion Plant Manager (Di...
- 14 Days Ago
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0 Technical Communicator jobs found in Nashville, TN area
Machine Learning Engineer
- Iron Mountain Inc
-
Nashville, TN
- At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our pl...
- 4/24/2024 12:00:00 AM
BUSINESS TECHNICAL SUPPORT-ADVANCED - 04162024-57079
- State Of Tennessee
-
Nashville, TN
- Job InformationState of Tennessee Job Information Opening Date/Time 04/16/2024 12:00AM Central Time Closing Date/Time 04...
- 4/24/2024 12:00:00 AM
Security and Infrastructure Engineer (2024-01898)
- Oddo Bhf
-
Nashville, TN
- ODDO BHF Security and Infrastructure Engineer (Ref. -)Date of advertising: 13/03/ Role type: Permanent contractActivity ...
- 4/24/2024 12:00:00 AM
Lead Software Engineer
- Humana Inc.
-
Nashville, TN
- Become a part of our caring community and help us put health firstDo you want be part of a team that is continuously lea...
- 4/24/2024 12:00:00 AM
Java Architect
- Diverse Lynx
-
Nashville, TN
- Job Description:Minimum Qualifications:Primary skill sets include knowledge of SOLARIS and Windows operating systems; Or...
- 4/24/2024 12:00:00 AM
AI/Machine Learning Engineer - Manager - Consulting - Location OPEN
- Ey
-
Nashville, TN
- EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these q...
- 4/24/2024 12:00:00 AM
Unix / Infrastructure Administrator
- Vizirecruiter Llc.
-
Nashville, TN
- Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms...
- 4/24/2024 12:00:00 AM
Quality Engineer - TN
- Blue Oval Sk
-
Nashville, TN
- At BlueOval SK, we will lead the transformation of the electric vehicle (EV) battery business through partnership (Joint...
- 4/24/2024 12:00:00 AM
About Nashville, Tennessee
Nashville is the capital and most populous city of the U.S. state of Tennessee. The city is the county seat of Davidson County and is located on the Cumberland River. The city's population ranks 24th in the U.S. According to 2017 estimates from the U.S. Census Bureau, the total consolidated city-county population stood at 691,243. The "balance" population, which excludes semi-independent municipalities within Davidson County, was 667,560 in 2017.
Located in northern Middle Tennessee, Nashville is the main core of the largest metropolitan area in Tennessee. The 2017 population of the entire 14-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Communicator jobs
$70,911 to $90,085
Nashville, Tennessee area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Technical Communicator do?
Technical Communicator in Brockton, MA
Technology has completely altered the degree programs for technical communication.
December 22, 2019
Technical Communicator in Buffalo, NY
As technical writers, that means you must become versed and trained in UX practices.
January 22, 2020
Technical Communicator in South Bend, IN
Technical communication is a job where less is more and simpler is better.
January 20, 2020